Renewal Account Manager

MCAP; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

MCAP is seeking an Renewal Account Manager in Toronto to proactively contact borrowers about upcoming maturities and retain their mortgage business. You will manage a portfolio of loans, negotiate terms, and offer incentives to keep customers with MCAP.

The role requires experience in mortgage renewals, strong communication, and the ability to work independently within a team, with flexible hours to best reach clients.

Qualifications

• Mortgage renewals experience preferred.
• Experience in the finance/mortgage industry.
• Contact Centre/Retention experience.
• Excellent oral and written communication skills.
• Excellent organizational and time-management skills.
• Ability to multi-task in a fast-paced environment.
• Strong analytical and problem solving skills.
• Proven ability to foster relationships.
• Self-driven, motivated with the ability to work independently and in a team.
• Carries out duties with integrity and takes responsibility for actions.

Responsibilities

• Prioritize maturities assigned, determining the best contact strategy to reach borrowers.
• Make outbound contact (phone/email) with the assigned list and entice the customer to stay with MCAP for their upcoming mortgage renewal.
• Send personalized offers to borrowers based on conversations.
• Handle enhanced rate negotiations with borrowers during renewal period.
• Provide feedback and insight to management through rate intelligence information gathering.

Skills

Mortgage renewals experience

Finance/mortgage industry knowledge

Retention/Contact Centre

Communication skills

Organizational/time-management

Multi-tasking

Analytical/problem solving

Relationship building

Independent and team work

Integrity and accountability

Education

High School diploma or equivalent

Mortgage Agent Course (preferred)

Job description

This position is responsible for borrower retention and sales programs. Proactively contacting our borrowers with respect to their pending loan maturity and to sell them ancillary products is imperative to the continued growth of MCAP.

This position is assigned a segment of upcoming maturities each month. These loans are the exclusive responsibility of the Renewal Account Manager. Contacting borrowers potentially in advance of, and throughout the 90-days prior to their maturity date. The Account Manager is empowered to make rate offerings, discount terms, and offer incentives to retain business.

This position involves working a wide range of hours deemed to be the best fit for reaching the assigned portfolio of customers. The typical workday ranges from 8:00AM-8:00PM local time.

Being on the frontline, this role will have the opportunity to hear what customers are saying about MCAP products and services, as well as about policies and procedures at renewal / payout.

Sell

• Prioritize maturities assigned, determining the best contact strategy to reach borrowers
• Make outbound contact (phone/email) with the assigned list and entice the customer to stay with MCAP for their upcoming mortgage renewal
• Send personalized offers to borrowers based on conversations
• Handle enhanced rate negotiations with borrowers during renewal period

Increase Mortgage Profitability

• Focus on profitability - gear customers into terms desired by MCAP
• Promote MCAP products/services, discussing conversion, refinance and HMP opportunities

Report Consumer Opinion

• Provide feedback and insight to management through different methods of rate intelligence information gathering.

What You Bring To The Team

• Mortgage renewals experience preferred
• Experience in the finance/mortgage industry
• Contact Centre/Retention
• Exceptional oral and written communication skills
• Excellent organizational and time-management skills
• Ability to multi-task in a fast-paced environment
• Strong analytical and problem solving skills
• Proven ability to foster relationships
• Self-driven, motivated with the ability to work independently and in a team environment
• Carries out duties with integrity and takes responsibility for actions.
• High School degree (or equivalent)
• Mortgage Agent Course (preferred)

If this sounds like you and you are looking to be a part of one of Canada's largest independent mortgage finance companies, then we want to hear from you!