Remote Split Shipment Support Specialist

HRS Talent Solutions; Guelph; Remote; CAD 59,000 - 62,000; Full time

Job summary

HRS Talent Solutions seeks a Split Shipment Notice Assistant for a remote, full-time role in Canada. You will review orders with multiple shipments, send approved status notices, and record what customers have received, while avoiding promises of unconfirmed delivery dates.

You will not change shipping decisions, and training is provided. You should be comfortable handling item lists, explaining statuses, and routing missing parcels or disputes to specialists.

Qualifications

• Experience in customer service or office administration preferred.
• Ability to review orders with multiple shipments and record statuses.

Responsibilities

• Review assigned online orders with more than one shipment.
• Match items to the correct parcel and available tracking record.
• Send approved status notices or answer routine questions.
• Record what the customer has already received or reported.
• Route missing-parcel and charge disputes to specialists.
• Keep a separate status for each item or shipment.

Skills

Customer service

Office administration

Job description

HRS Talent Solutions seeks a Split Shipment Notice Assistant for a remote, full-time role in Canada. You will review orders with multiple shipments, send approved status notices, and record what customers have received, while avoiding promises of unconfirmed delivery dates.

You will not change shipping decisions, and training is provided. You should be comfortable handling item lists, explaining statuses, and routing missing parcels or disputes to specialists.