Remote Shareholder Experience Associate (Part-Time)

NTT DATA, Inc.; Sydney; Remote; CAD 26,000 - 29,000; Part time

Benefits offered by this job

Equipment provided

Virtual training

Health benefits

Employee Assistance Program

RRSP options

Disability coverage

Rewards & recognition

Career advancement

Job summary

NTT DATA, Inc. is seeking a Shareholder Experience Associate to deliver professional, courteous service to shareholders, handling account inquiries and documentation with accuracy in a fast-paced environment.

This role supports estate processing and regulatory-compliant transactions from a remote home-based setup across Canada. Ideal candidates have 1–3 years in customer service, strong communication, and the ability to navigate multiple systems.

Qualifications

• 1 to 3 years of experience in customer service or call-center roles.
• Strong verbal and written communication skills with attentive listening.
• Basic financial knowledge and understanding of shareholder services.
• Comfort with navigating multiple systems and applications.

Responsibilities

• Deliver professional, courteous service while meeting quality standards.
• Respond to shareholder inquiries about account information and transactions.
• Explain processes clearly and build trust with shareholders.
• Apply company policies and regulatory requirements to ensure compliant processing.
• Support estate-related matters with patience and accuracy.
• Adapt to evolving processes and systems while maintaining high service levels.

Skills

Customer service

Communication

Problem solving

Multi-system navigation

Education

High School Diploma or equivalent

Tools

CRM systems

Data entry

Job description

NTT DATA, Inc. is seeking a Shareholder Experience Associate to deliver professional, courteous service to shareholders, handling account inquiries and documentation with accuracy in a fast-paced environment.

This role supports estate processing and regulatory-compliant transactions from a remote home-based setup across Canada. Ideal candidates have 1–3 years in customer service, strong communication, and the ability to navigate multiple systems.