Remote Service Desk Technician

Compugen Inc; Rankin; On-site; CAD 42,000 - 60,000; Full time

Job summary

Compugen is seeking a Service Desk professional to support multiple locations with ongoing ticket management and Tier 1/2 escalation. The role focuses on Microsoft 365 administration, identity lifecycle tasks, and end-user endpoint support in a busy service desk environment.

Ideal candidates will demonstrate strong ticket hygiene, documentation, and SLA discipline, with a customer-service orientation and experience handling high-volume support requests across desktop and cloud services.

Qualifications

• Strong Microsoft 365 administration experience.
• Experience with identity lifecycle management (Joiner, Mover, Leaver).
• Windows desktop and endpoint support expertise.
• Excellent ticket hygiene, documentation, categorization, and SLA discipline.
• Strong troubleshooting skills and ability to operate independently in a generalist service desk environment.
• Customer-service orientation with high-volume support experience.

Responsibilities

• Microsoft 365 Administration
• Entra ID
• Exchange Online
• SharePoint Online
• Microsoft Teams
• Licensing and Mail Flow
• Windows Endpoint Support
• Print & Scan Queue Administration
• Service Desk Operations and Ticket Management
• Basic Tier 2 Escalation Support (network, wireless, phishing triage, server/backup awareness)

Job description

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

Position Overview

The service desk supports multiple locations and currently handles approximately 5,755 tickets annually, with about 72% being Tier 1 support activities.

Key Responsibilities

• Microsoft 365 Administration
• Entra ID
• Exchange Online
• SharePoint Online
• Microsoft Teams
• Licensing and Mail Flow
• Windows Endpoint Support
• Print & Scan Queue Administration
• Service Desk Operations and Ticket Management
• Basic Tier 2 Escalation Support (network, wireless, phishing triage, server/backup awareness)

Skills & Qualifications

Must-Have Candidate Qualities

• Strong Microsoft 365 administration experience
• Experience with identity lifecycle management (Joiner, Mover, Leaver processes)
• Windows desktop and endpoint support expertise
• Excellent ticket hygiene, documentation, categorization, and SLA discipline
• Strong troubleshooting skills and ability to operate independently in a generalist service desk environment
• Customer-service orientation and high-volume support experience

Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.