Remote Patient Experience Advocate

Pockethealth; Toronto; Remote; CAD 45,000 - 48,000; Full time

Benefits offered by this job

Stock options

Four weeks paid time off

Unlimited paid wellness days

Extended mental health coverage

Parental leave top-up

Job summary

PocketHealth is seeking an independent, self-motivated Patient Experience Representative to support patients across North America. In this role you will provide empathetic, timely technical support by phone and email, helping patients access their health records and navigate the PocketHealth platform.

We value strong English communication, 2–3 years in customer service, and a collaborative team mindset. The position offers remote work, competitive salary, stock options, and comprehensive

Qualifications

• Excellent communication in English (verbal and written).
• Minimum of 2–3 years in a customer service role with phone and email support.
• Ability to work Saturday to Wednesday, 9am to 5pm EST.
• Strong organizational skills and ability to juggle multiple tasks.

Responsibilities

• Patient Support: Provide timely technical support, guidance around use and platform education to patients via email and phone.
• Help patients access their health records and navigate the PocketHealth platform.
• Contribute to product vision by sharing patient feedback with Management and Engineering.

Skills

Excellent communication

Customer service experience

Bilingual asset (Spanish or French)

Empathetic and able to teach varying a

Job description

PocketHealth is seeking an independent, self-motivated Patient Experience Representative to support patients across North America. In this role you will provide empathetic, timely technical support by phone and email, helping patients access their health records and navigate the PocketHealth platform.

We value strong English communication, 2–3 years in customer service, and a collaborative team mindset. The position offers remote work, competitive salary, stock options, and comprehensive