Remote Monitoring & Diagnostics Tech Support Lead

Jobgether; Canada; Remote; CAD 124,000 - 193,000; Full time

Benefits offered by this job

Discretionary bonus

Fully remote

Senior technical exposure

Job summary

Jobgether partner seeks a Support Technician specializing in Monitoring & Diagnostics, based in Canada. This remote role serves as the technical contact for customers, managing cases from triage to closure and coordinating with product and engineering teams.

You will diagnose complex issues, maintain documentation, and support escalations. Strong communication and multitasking are essential, with on-call flexibility as needed to support customers across time zones.

Qualifications

• Engineering degree or technologist diploma or equivalent.
• 5+ years in related field, Monitoring and Diagnostics preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Own full lifecycle of technical support cases from intake to resolution.
• Provide ongoing technical support via phone, email, and other channels.
• Investigate problems, reproduce issues, and coordinate with product teams.
• Recommend repairs, upgrades, and component replacements as needed.
• Maintain accurate case data in CRM/quality systems (Salesforce, ServiceMax, SAP).
• Monitor escalations and contribute to knowledge base updates.
• Prepare case summaries and metrics for periodic reviews.
• Lead training opportunities and collaborate with team members.
• Communicate issues clearly to both technical and non-technical audiences.

Skills

Customer communication

Problem solving

Analytical thinking

Time management

Cross-functional collaboration

Education

Engineering degree

Technologist Diploma

Tools

Salesforce

ServiceMax

SAP

Job description

Jobgether partner seeks a Support Technician specializing in Monitoring & Diagnostics, based in Canada. This remote role serves as the technical contact for customers, managing cases from triage to closure and coordinating with product and engineering teams.

You will diagnose complex issues, maintain documentation, and support escalations. Strong communication and multitasking are essential, with on-call flexibility as needed to support customers across time zones.