Remote Media Operations Associate — Evenings & Weekends

Lever, Inc.; Canada; Remote; CAD 45,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

Flexible remote work environment

Education and conference reimbursement

Job summary

Lever, Inc. in Canada seeks a Media Operations Associate to ensure accurate and timely sports content delivery across digital platforms. The role supports QA, customer help, and real-time issue monitoring to maintain a reliable user experience.

You will monitor content, respond to alerts, escalate urgent issues, and perform data-entry tasks in a fast-paced environment, with flexibility to work evenings, weekends, and holidays.

Qualifications

• Post-secondary education completed or close to completion.
• Previous customer service experience with clear communication.
• Extensive knowledge of sports, especially the four major leagues.
• Strong attention to detail in fast-moving, time-sensitive information.
• Comfortable using computers and multiple digital tools.
• Experience using iPhone and Android devices.
• Ability to work in a fast-paced operational environment and respond to urgent issues.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Monitor accuracy and timely delivery of scores, statistics, odds, news, and other sports information across leagues and platforms.
• Monitor application alerts and identify issues affecting content quality or user experience.
• Recognize, investigate, and escalate urgent operational or product issues to the appropriate teams.
• Support users by responding to feedback, questions, and difficulties related to digital products and services.
• Perform quality assurance for new sports leagues, features, and functionality before and during deployment.
• Complete operational data-entry activities, including updating sports listings and results.
• Follow established processes and quality standards while contributing to additional operational activities.

Skills

Customer service experience

Attention to detail

Sports knowledge

Adaptability in fast-paced environment

Education

Post-secondary education completed or near completion

Tools

Digital tools proficiency

Job description

Lever, Inc. in Canada seeks a Media Operations Associate to ensure accurate and timely sports content delivery across digital platforms. The role supports QA, customer help, and real-time issue monitoring to maintain a reliable user experience.

You will monitor content, respond to alerts, escalate urgent issues, and perform data-entry tasks in a fast-paced environment, with flexibility to work evenings, weekends, and holidays.