Remote Client Experience Coordinator

Bayshore HealthCare; Mississauga; Remote; CAD 45,000 - 65,000; Full time

Job summary

Bayshore HealthCare is seeking a Client Experience Coordinator to coordinate client care, service plans and schedules, including field employees and service providers, ensuring client needs are met promptly and data is accurate.

This remote role requires at least two years of customer service experience, a secondary school diploma, and strong English (French optional for French-speaking regions). You will support onboarding, training, and continuous improvement to enhance client experience.

Qualifications

• Excellent organizational, interpersonal, and communication skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong multi-tasking and time management.
• Proficient in keyboarding, data entry, and Windows scheduling software.
• Fluent in English; French helpful for French-speaking regions.

Responsibilities

• Coordinate client care, service plans, and schedules for clients and field staff.
• Maintain up-to-date scheduling information and track availability.
• Communicate schedules clearly to clients and field employees.
• Enter data accurately while maintaining confidentiality.
• Support onboarding and training for new field staff and coordinators.
• Address client compliments, concerns and complaints with proper escalation.

Job description

Bayshore HealthCare is seeking a Client Experience Coordinator to coordinate client care, service plans and schedules, including field employees and service providers, ensuring client needs are met promptly and data is accurate.

This remote role requires at least two years of customer service experience, a secondary school diploma, and strong English (French optional for French-speaking regions). You will support onboarding, training, and continuous improvement to enhance client experience.