Remote ITSM Coach & ServiceNow Expert (20h/wk)

Apside; Ottawa; On-site; USD 42,000 - 72,000; Part time

Job summary

An innovative firm is on the lookout for an experienced ITSM Coach to guide clients in mastering Incident and Request Management. This part-time role involves leveraging your extensive ServiceNow expertise and deep understanding of ITIL v4 best practices to empower clients through structured coaching sessions. You'll play a crucial role in enhancing operational efficiency and ensuring knowledge transfer, enabling organizations to thrive independently. If you're passionate about coaching and helping others succeed in IT Service Management, this opportunity is perfect for you.

Qualifications

• Extensive experience in ITSM processes and Service Desk environments.
• Strong understanding of ITIL v4 and hands-on ServiceNow expertise.

Responsibilities

• Provide expert coaching on ITSM best practices remotely.
• Assist with ServiceNow implementations and optimizations.

Skills

Incident Management

Request Management

Coaching

Communication Skills

ITIL v4 Best Practices

ServiceNow Expertise

Education

ITIL v4 Certification

Tools

ServiceNow

Job description

An innovative firm is on the lookout for an experienced ITSM Coach to guide clients in mastering Incident and Request Management. This part-time role involves leveraging your extensive ServiceNow expertise and deep understanding of ITIL v4 best practices to empower clients through structured coaching sessions. You'll play a crucial role in enhancing operational efficiency and ensuring knowledge transfer, enabling organizations to thrive independently. If you're passionate about coaching and helping others succeed in IT Service Management, this opportunity is perfect for you.