Remote IT Support & Systems Administrator (Level 2)

Rise People; Edmonton; On-site; CAD 55,000 - 75,000; Full time

Job summary

Premiere Suites is seeking a Level 2 IT Support & Systems Administrator to provide day-to-day technical support and administration across our corporate technology environment. The role combines customer service with hands-on systems administration for Windows-based endpoints and business apps.

You will manage user accounts, licenses, and permissions, support Salesforce, Zendesk, SharePoint, and other SaaS platforms, and help maintain security and access controls across the organization.

Qualifications

• Diploma or degree in IT or related field, or equivalent practical experience.
• 3+ years in IT support, systems administration, or a similar role.
• Strong hands-on experience in Windows-based corporate environments.
• Experience administering Microsoft 365 and Entra ID/Azure AD.
• Experience with user accounts, licensing, and permissions management.
• Experience providing remote technical support.
• Strong communication and customer-service skills.
• Ability to manage multiple requests and document work clearly.

Responsibilities

• Provide triage, troubleshooting, and resolution of employee IT support requests.
• Diagnose and resolve hardware, OS, M365, apps, connectivity, and peripheral issues.
• Provide remote technical support across multiple locations.
• Set up, configure, deploy, and reconfigure laptops and end-user devices.
• Install and configure approved software, plugins, and services.
• Escalate complex issues to appropriate teams when needed.
• Maintain documentation of incidents, resolutions, and configurations.
• Provide technical guidance to employees on using company technology.
• Create, modify, and manage user accounts and licensing.
• Support Entra ID administration, including access and permissions.
• Assist with security alerts and account compromise investigations.
• Support Exchange Online, Outlook, Teams, OneDrive, and SharePoint.
• Administer SharePoint access groups and permissions.
• Monitor device health, patch status, and security tools.
• Assist with onboarding, offboarding, and device lifecycle processes.

Skills

Windows support

Microsoft 365

Entra ID/Azure AD

Remote support

Customer service

Troubleshooting

Education

Diploma or degree in IT or related field

Tools

Salesforce

Zendesk

SharePoint

Telus Business Connect

DocuSign

QuickBooks Online

Job description

Premiere Suites is seeking a Level 2 IT Support & Systems Administrator to provide day-to-day technical support and administration across our corporate technology environment. The role combines customer service with hands-on systems administration for Windows-based endpoints and business apps.

You will manage user accounts, licenses, and permissions, support Salesforce, Zendesk, SharePoint, and other SaaS platforms, and help maintain security and access controls across the organization.