Remote Dynamics 365 Business Central Operations Manager

BDO Canada LLP; Toronto; Remote; CAD 112,000 - 168,000; Full time

Benefits offered by this job

Competitive total cash compensation

Benefits from day one

Wellbeing reimbursement

Inclusive workplace

Diversity and belonging

Accessible application process

Job summary

BDO Canada LLP is seeking a Dynamics 365 Business Central Operations Manager to oversee the service line across Canada. The role emphasizes operational excellence, growth of the BC practice, and mentoring a growing team.

You will collaborate with sales and delivery to define scope, drive improvements, and deliver value to key accounts, including financial guidance and best-practice ITSM processes.

Qualifications

• Bachelor’s degree in business, technology or a related discipline.
• D365 Business Central Functional Consultant Associate certification (MB-820).
• CPA.
• 8+ years experience with Dynamics NAV and/or D365 Business Central ERP systems.
• 5+ years’ experience in the IT/Consulting space with demonstrated operational experience.
• 5+ years' experience in overseeing software projects / programs.
• 5+ years' experience in mentoring a team of at least 5.
• 5+ years' experience in pre‑sales activities including estimations and proposal writing.
• 3+ years' experience in engaging with senior customer personnel (Controllers, Directors, VPs).
• 3+ years' experience in creating and implementing operational procedures and continuous improvement activities.

Responsibilities

• Growth and identify new Business Central opportunities by leveraging product expertise and client processes.
• Lead solution-focused discovery sessions and translate requirements into BC use cases and roadmaps.
• Partner with sales and delivery teams to shape architecture, scope, and estimates.
• Contribute to proposals and presentations by articulating Business Central value.
• Grow accounts through trusted-advisor relationships and cross-sell opportunities.
• Mentor and coach team members and manage performance.

Skills

Strong customer relações

Excellent communication

Problem solving

Multi-tasking

Time management

Leadership

Education

Bachelor’s degree in business or tech

D365 BC Functional Consultant Associate (MB-820)

CPA

Tools

Agile/Scrum

ITIL/ITSM

Job description

BDO Canada LLP is seeking a Dynamics 365 Business Central Operations Manager to oversee the service line across Canada. The role emphasizes operational excellence, growth of the BC practice, and mentoring a growing team.

You will collaborate with sales and delivery to define scope, drive improvements, and deliver value to key accounts, including financial guidance and best-practice ITSM processes.