Remote Digital Marketing Account Leader | Flexible Hours

Bilinguallink; Sainte-Marthe-sur-le-Lac; Remote; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Fun office environment

Homeoffice subsidy

Monthly catered lunches

Social events

Time off during winter holidays

Training opportunities

Job summary

Bilinguallink is seeking a dynamic Digital Marketing Account Supervisor to oversee client accounts, ensure client satisfaction, and drive delivery of digital projects aligned with client objectives.

You will manage relationships, collaborate with project managers, monitor scope and metrics, and contribute to strategies with familiarity across social media, CRM, branding, and content marketing. Remote work with occasional in-office days; strong communication skills and agency experience preferred.

Qualifications

• 3–5 years of client service and digital marketing experience.
• Agency experience is preferred.
• Familiarity with social media, CRM, branding, content marketing, marketing strategy, and customer service.
• Pharma/Healthcare experience is an asset.
• Open to learning AI tools and AI agents.

Responsibilities

• Act as the primary point of contact for all client account management issues.
• Cultivate and manage enduring, trusted advisor relationships with key clients and stakeholders, offering marketing consultation and customer service.
• Assist in handling challenging client requests or escalating issues as necessary.
• Collaborate with Project Managers and internal teams to ensure prompt and successful project delivery based on client requirements.
• Monitor and promptly communicate changes in project scope on an agreed upon regular basis to clients and internal teams.
• Coordinate with internal teams to predict, monitor, and communicate key account metrics to clients.
• Generate reports on account status for internal stakeholders.
• Assist with marketing strategies, documentation and developing RFP responses for existing and prospective clients.
• Identify opportunities for business growth with existing clients and propose enhancements.

Skills

Digital marketing

Account management

Client service

CRM

Content marketing

Strategic planning

Social media

AI tools knowledge

Education

Bachelor's degree in Marketing, Graphic Design, Communications, or a related field, or equivalent experience.

Tools

ClickUp

Harvest

Slack

Job description

Bilinguallink is seeking a dynamic Digital Marketing Account Supervisor to oversee client accounts, ensure client satisfaction, and drive delivery of digital projects aligned with client objectives.

You will manage relationships, collaborate with project managers, monitor scope and metrics, and contribute to strategies with familiarity across social media, CRM, branding, and content marketing. Remote work with occasional in-office days; strong communication skills and agency experience preferred.