Remote Customer Support Specialist – Tech & Success

Bilinguallink; Moose Jaw; Remote; CAD 64,000 - 93,000; Full time

Job summary

Infinity Software, part of Aquila since 2021, is seeking a Customer Support Specialist to support 20–40 clients across the United States and Canada. You will troubleshoot issues, guide users through software features, and provide timely assistance via phone, chat, and email.

This full-time, fully remote role aligns to 9am–5pm PST and emphasizes real-time support, collaboration with Developers and Business Analysts, and ongoing learning within a mission-driven team.

Qualifications

• 2+ years of experience in technical customer support, ideally in startup or high-growth environments.
• Available to work 9:00 a.m.–5:00 p.m. Pacific Time.
• Proficient with Microsoft Office, databases, and remote access tools.

Responsibilities

• Manage incoming support requests via phone, chat, and email; create tickets when needed; resolve issues efficiently.
• Research and document solutions; collaborate with Developers and Business Analysts; share findings with the team.
• Train clients on new releases; gather feedback for Product and Development teams.

Skills

Customer support

2+ years experience

Technical troubleshooting

Communication skills

Remote teamwork

Learn new tools

Tools

Microsoft Office

Databases

Remote access tools

Chatbots

AI-enhanced help desk

Job description

Infinity Software, part of Aquila since 2021, is seeking a Customer Support Specialist to support 20–40 clients across the United States and Canada. You will troubleshoot issues, guide users through software features, and provide timely assistance via phone, chat, and email.

This full-time, fully remote role aligns to 9am–5pm PST and emphasizes real-time support, collaboration with Developers and Business Analysts, and ongoing learning within a mission-driven team.