Remote Customer Success Manager

RUX Software; Fort McMurray; Remoto; CAD 110.000 - 180.000; Tempo pieno

Descrizione del lavoro

RUX Software is seeking an experienced technology leader to drive the design, development, testing, release, and support of complex Business Central and cross‑platform mobile solutions. You will mentor developers, resolve difficult issues, and improve engineering quality and delivery practices.

The role focuses on customer value realization, adoption growth, and renewal readiness, with responsibilities spanning health monitoring, risk management, and expansion opportunities in a fast‑growing,

Competenze

• Relevant experience and demonstrated capability appropriate to the scope and level of the role.
• Strong communication, collaboration, judgment, and accountability for results.
• Experience in SaaS, ERP, Microsoft Dynamics 365 Business Central, or RUX customer industries is beneficial where applicable.

Mansioni

• Lead design, development, testing, release, and support of complex Business Central and cross‑platform mobile solutions.
• Serve as a technical leader by making sound design decisions and mentoring developers.
• Resolve difficult technical problems and improve engineering quality and delivery practices.
• Monitor product health and customer value realization to guide adoption and retention.
• Own renewal readiness, forecasting, and mitigation of churn risks.
• Conduct business reviews (QBRs/EBRs) and develop documented success plans.
• Identify expansion opportunities with Sales and drive upsell where applicable.

Descrizione del lavoro

Remote Opportunity – Canada, US

We’re always looking for exceptional people. If you’re passionate about what you do and want to be part of a pioneering team building purpose-built software for industrial equipment and commercial field service industry, we want to hear from you!

RUX Software is a fast-growing Microsoft Business Central ISV serving 500+ clients globally across equipment rental, construction, scaffolding, trenching/shoring, oilfield services, medical equipment, and related verticals. We’re engineered to fit the industries we serve, and we hire people the same way.

Overview

Leads the design, development, testing, release, and support of complex Business Central and cross-platform mobile solutions. Serves as a technical leader by making sound design decisions, mentoring developers, resolving difficult technical problems, and improving engineering quality and delivery practices.

Responsibilities

• Customer Value Realization.
• Ensure customers achieve defined success outcomes.
• Drive product adoption and usage growth.
• Monitor health scores and risk indicators.
• Proactively identify gaps in value realization.
• Retention Management.
• Own renewal readiness and forecasting.
• Mitigate churn risks early.
• Conduct business reviews (QBRs / EBRs).
• Develop documented success plans.
• Expansion & Growth.
• Identify expansion opportunities (seats, modules, usage).
• Partner with Sales on upsell execution.
• Position additional value use cases.

Qualifications

• Relevant experience and demonstrated capability appropriate to the scope and level of the role.
• Strong communication, collaboration, judgment, and accountability for results.
• Experience in SaaS, ERP, Microsoft Dynamics 365 Business Central, or RUX customer industries is beneficial where applicable.

Equal Opportunity Employer

RUX Software is an equal opportunity employer. We welcome candidates of all backgrounds and are committed to a workplace where employees are treated with dignity and respect.