(Remote) Customer Success Manager

Harris Computer; Alberta; Remote; CAD 80,000 - 100,000; Full time

Job summary

Harris Computer recherche un(e) Customer Success Manager (Remote) pour gérer les relations clients, assurer des déploiements réussis de logiciels et promouvoir la satisfaction des clients. Vous serez chargé(e) de former les clients, de coordonner avec divers départements et d'assurer un excellent service. Rejoignez une entreprise qui valorise l'expérience client avec des avantages tels que des jours de vacances, une couverture santé complète et des plans d'actionnariat.

Benefits

Jours de vacances et jours personnels

Avantages santé complets

Plans d'actionnariat et de retraite

Travail à distance et autres avantages

Qualifications

• Minimum 5 ans d'expérience en service client, de préférence dans le secteur utilitaire.
• Compétences en présentation excellentes requises.

Responsibilities

• Gérer les relations clients liées au déploiement du logiciel.
• Faciliter la formation et le support aux clients.
• Suivi des demandes des clients.

Skills

Communication

Analyse

Gestion des relations

Adaptabilité

Education

Bachelor's degree or equivalent experience

Job description

Join our team as a (Remote) Customer Success Manager at Harris Computer. We are seeking a dynamic individual to manage customer relationships, ensure successful software deployments, and promote customer satisfaction. This role involves coordinating with various departments, providing training, and acting as a client advocate. The position is remote, open to candidates in Canada and the US.

Responsibilities include:

• Managing customer relationships related to software deployment and use
• Prioritizing and resolving JIRA tickets
• Developing strong customer relationships and confidence
• Understanding and communicating enQuesta software features
• Coordinating activities across departments to meet customer needs
• Facilitating customer training and support
• Tracking progress and following up on customer requests
• Other duties as assigned

Candidate profile:

• Minimum 5 years of customer service experience, preferably with enQuesta Operations or in the utility sector
• Excellent communication and presentation skills
• Customer-focused with strong analytical skills
• Ability to build relationships across organizational levels
• Adaptability in a fast-paced environment
• Bachelor's degree or equivalent experience

Benefits include:

• Vacation and personal days
• Comprehensive health benefits
• Stock ownership and retirement plans
• Remote work and other perks

Harris is an Equal Opportunity Employer. For accommodations, contact us at (1)-613-226-5511 or [e-mail].