Customer Success Manager

TITAN; Halifax; Remote; CAD 75,000 - 95,000; Full time

Job summary

Join TITAN as a Customer Success Manager, managing client onboarding, expansions, and renewals in a fast-growing SaaS startup. Collaborate with various teams to foster strong customer relationships, identify growth opportunities, and drive customer satisfaction. This role demands 3+ years of experience in a relevant field and provides the flexibility of remote work.

Benefits

Flexible remote work

Healthy work-life balance

Competitive compensation package

Opportunities for professional growth

Qualifications

• 3+ years of experience as a Customer Success Manager or Technical Account Manager in a SaaS company.
• Fluent in English; additional languages are a plus.
• Experience identifying upsell/cross-sell opportunities and working with Sales.

Responsibilities

• Serve as point of contact for assigned customers, ensuring onboarding and adoption.
• Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
• Analyze customer usage data to address risks and drive retention strategies.

Skills

Customer relationship management

Problem-solving

Communication

Technical expertise

Education

Bachelor’s degree in Computer Science, Industrial Engineering, Business or equivalent

Tools

Salesforce

Other CRMs

Job description

Join to apply for the Customer Success Manager role at TITAN

Join to apply for the Customer Success Manager role at TITAN

TITAN is a no-code, web-based platform within the Salesforce ecosystem for seamless form creation, data collection, and workflow automation.

As a Customer Success Manager, you'll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.

Responsibilities:

• Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
• Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.
• Build strong relationships with key stakeholders to drive engagement and long-term success.
• Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
• Analyze customer usage data to proactively address risks and drive retention strategies.
• Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.
  
  

Requirements:

• 3+ years of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company (must).
• Excellent verbal and written communication skills with strong customer-facing abilities, including a willingness to meet clients onsite and lead business discussions.
• Experience identifying upsell/cross-sell opportunities and working closely with Sales.
• Hands-on experience with onboarding and implementation processes of Salesforce or other CRMs - a must.
• A can-do approach with strong problem-solving skills and the ability to work under pressure.
• Fluent in English; additional languages are a plus.
• Ability to work remotely across EST/PST time zones.
• Bachelor’s degree in Computer Science, Industrial Engineering, Business or equivalent experience.
  
  

Why Join TITAN?:

• Work with a dynamic and innovative team in a fast-growing SaaS startup
• Collaborate with industry-leading clients and gain exposure to cutting-edge technologies
• Enjoy the flexibility of remote work and a healthy work-life balance
• Competitive compensation package and opportunities for professional growth and development
  
  

Diversity Policy:

At TITAN, we embrace diversity as a source of innovation and strength. We’re dedicated to creating an inclusive environment where everyone’s unique perspectives are valued and celebrated.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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