Remote Customer Success Advocate

Bilinguallink; Trois-Rivières; Remote; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Remote-first company

Health benefits

Paid time off

Learning & mentorship opportunities

Team social activities

Job summary

Lillio is seeking a Customer Support Associate to help customers via email, phone and chat in a fast-paced, remote-first environment. You’ll troubleshoot technical issues, identify trends, and collaborate with Product and Engineering to enhance the user experience.

The role emphasizes relationship building, excellent communication, and a passion for helping childcare professionals. This Canada-focused, backfill role offers a salary of $50,000–$55,000 per year with flexible working arrangements,

Qualifications

• Post-secondary education (or equivalent work experience) is required.
• Minimum of 2 years in a customer-facing role.
• Tech-savvy with ability to navigate apps and software.
• Excellent verbal and written communication skills.
• Able to build relationships quickly and manage multiple tasks.

Responsibilities

• Troubleshoot technical issues for customers via chat, email and phone.
• Identify trends in customer issues and report bugs to Engineering.
• Collaborate with Product team to advocate for users' needs.
• Improve processes to reduce customer pain points and increase efficiency.
• Support other teams in managing customer accounts and ensure a great experience.

Skills

Customer support

Strong communication

Problem solving

De-escalation

Relationship building

Organizational skills

Education

Post-secondary education

Job description

Lillio is seeking a Customer Support Associate to help customers via email, phone and chat in a fast-paced, remote-first environment. You’ll troubleshoot technical issues, identify trends, and collaborate with Product and Engineering to enhance the user experience.

The role emphasizes relationship building, excellent communication, and a passion for helping childcare professionals. This Canada-focused, backfill role offers a salary of $50,000–$55,000 per year with flexible working arrangements,