Remote Customer Service Sales

HMG Careers; Richmond; Remote; CAD 36,000 - 48,000; Full time

Job summary

Westminster Toyota in Richmond, BC is seeking a full-time Service Appointment Coordinator and Receptionist to join our busy Service Department. You will answer customer calls, direct to the appropriate Service team, and book appointments by phone and email.

You will also make reminder calls, run daily reports, and assist the public in a friendly, efficient manner. The ideal candidate is outgoing and enjoys helping people, with strong organizational skills, excellent telephone manners, and

Qualifications

• Strong organizational skills.
• Excellent telephone manners.
• Experienced at working on a team.
• Strong computer skills; Reynolds and Reynolds experience an asset but not mandatory.
• Self-starter capable of working independently.
• Experienced at providing excellent customer service.

Responsibilities

• Answer customer phone calls and direct them to the correct Service team members.
• Book appointments over the phone for customers and respond/book appointments from email requests.
• Make outgoing reminder phone calls and run daily reports on the computer.
• Work directly with the public and support service operations.

Skills

Organizational skills

Telephone etiquette

Team player

Reynolds and Reynolds

Independent worker

Customer service

Job description

Westminster Toyota is currently seeking a full time Service Appointment Coordinator and Receptionist to join our busy Service Department.

This role is responsible for answering customer phone calls and directing those calls to the correct Service team members. This person will also book appointments over the phone for customers and respond and book appointments that come in as an email request. The appointment coordinator is responsible for making outgoing reminder phone calls, running daily reports on the computer and working directly with the public. We are looking for someone who is happy, outgoing and enjoys helping people.

Qualifications

• Strong organizational skills
• Excellent telephone manners
• Experienced at working on a team
• Strong computer skills (Reynolds and Reynolds experience an asset but not mandatory)
• Self starter that is capable of working independently
• Experienced at providing excellent customer service