Remote Customer Service Associate - $21.50 / hour

Tim's Financial; Quinte West; Remote; CAD 65,000 - 83,000; Full time

Benefits offered by this job

Competitive salary and benefits

Employee Assistance Program

Perkopolis

Rewards Points

Signing bonus

Job summary

CarePartners is seeking a Personal Support Manager to coordinate and supervise the delivery of Community Health Services in the Quinte area. You will work from the Quinte West office with occasional time in Brockville, ON, and participate in an on-call rotation that includes evenings and weekends.

The role is full-time with a competitive salary and benefits, plus a $1,500 signing bonus after six months. Flexible work-from-home arrangements support work-life balance while you lead health care

Qualifications

• RN or RPN degree or diploma is required.
• CNO registration is required.
• 3–5 years of related experience.
• Vehicle is required and some travel is expected.
• English fluency is essential; French is an asset.
• CPR certification is required.
• Background and Vulnerable Sector Check is required.

Responsibilities

• Provides coordination, supervision, and coaching to Community Support Workers in the field.
• Develops and maintains an effective Care Plan with respect to Community Health Services, independently or with Ontario Health atHome.
• Keeps abreast of policies in the Regulated Health Professions Act and CHS best practices; monitors performance.
• Promotes and markets Community Health Services and maintains positive public relations.
• Provides active guidance for workplace Health and Safety.
• Performs other duties as required.

Skills

Leadership

Communication skills

Case management

Computer skills

Travel

Team supervision

Education

RN or RPN degree or diploma

Tools

Email

Word processing

Scheduling systems

Job description

We are currently looking for someone to join our dynamic Leadership Team in the role of Personal Support Manager for the Quinte area. The primary role of the Personal Support Manager is to provide effective coordination and supervision of the delivery of Community Health Services.

This is a Full-Time position. Hours of work will be Monday-Friday as well as participation in the Branch Manager On-Call, which includes evenings and weekends on a rotational basis.

Will be working out of the Quinte West office, with time in Brockville, ON branch from time to time.

What We Offer

• Competitive salary, comprehensive health and dental benefits
• Other employment perks such as Employee Assistance Program, Perkopolis, Rewards Points
• $1500 signing bonus, payable after 6 months of work
• Flexible work from home arrangements supporting employee work life balance
• Inspiring leadership and opportunities for professional growth
• Supportive & dedicated Safety Health & Wellness team & Pandemic Response team
• Interprofessional collaboration with our Professional Practice Research & Education Team
• This position offers a competitive compensation grid, with salary progression based on hours worked and role-specific criteria. The salary range is $64,935.00 to $82,875.00, and placement within the grid will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience.

What The Role Involves

Our leadership team plays a critical role in providing high quality patient care, mentoring our health care teams and inspiring others.

• Provides coordination, supervision, and coaching to the Community Support Workers in the field.
• Develops and maintains an effective Care Plan with respect to Community Health Services, independently or in cooperation with the Ontario Health atHome.
• Keeps abreast of policies outlined in the Regulated Health Professions Act and Community Health Services best practices and monitoring employee performance.
• Promotes and markets Community Health Services and maintains positive public relations.
• Provides active guidance for workplace Health and Safety.
• Performs other duties as required.

What You Bring

• Registered Nurse (RN) or Registered Practical Nurse (RPN) degree or diploma
• 3 - 5 years of job-related experience or an equivalent combination of education and experience
• Registration with the College of Nurses of Ontario (CNO)
• Experience in a community healthcare environment considered an asset
• Experience in a formal leadership role considered an asset
• Proven computer skills, including email, word processing, work scheduling systems
• Thorough knowledge of case management skills and nursing processes and practices
• Vehicle is required and some regular travel is required
• Leadership and people management skills are an asset
• Excellent English verbal and written communication skills
• French language skills are an asset
• Current CPR Certification
• Clear Background and Vulnerable Sector Check

CarePartners In Your Community

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

Accessibility

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

CarePartners uses iCIMs as part of our recruitment and hiring process. While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human-led decision making. All AI-generated outputs are subject to human review to ensure accuracy and fairness.

This job posting is available due to an existing vacancy.