Remote Customer Service Opportunity

TP Canada; Newfoundland and Labrador; Hybrid; CAD 22,000 - 27,000; Full time

Benefits offered by this job

Work from home

Paid training

Employee referral bonus

Medical and dental benefits

Career advancement opportunities

Job summary

Teleperformance is a global leader in customer experience management offering on-site and work-from-home programs across Canada. We hire skilled customer service professionals to deliver first-rate support and build lasting client relationships.

This role emphasizes empathy, problem solving, and clear communication while enabling flexible work arrangements in Alberta and other provinces. Key responsibilities include handling inquiries, coordinating with teams, and ensuring accurate data input,

Qualifications

• Minimum high school education; certification in technology is a plus.
• 6 months of experience in customer-facing environments (phone, chat, in person, etc.).
• Proficient with Microsoft Office incl. Outlook, Word & Excel preferred.
• Must be at least 21 years old.
• Excellent English communication, written and verbal.
• Able to type 30 wpm and pass language/grammar screening.
• Reliable home internet connection.

Responsibilities

• Provide first level customer service for client products.
• Build and maintain positive customer relations with personalized solutions.
• Coordinate with internal functions to ensure requests are handled correctly.
• Schedule service calls and follow up with customers/clients.
• Troubleshoot and resolve technical issues using diagnostics tools.

Skills

Customer service

English proficiency

Typing 30 wpm

Education

High school diploma

IT certification welcomed

Tools

Outlook

Word

Excel

Job description

Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About Us Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision making skills.
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matters
• Inclusive - Everyone is Included and everyone wins
• We work hard and party even harder.

About the job

We are looking for talented customer service specialists, passionate about customers to join our team. We are currently hiring for this remote work from home opportunity for the provinces of Alberta AB, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan.

What we offer:

• Work from home
• Paid Training
• Employee referral program - $500.00 for every referral hired
• Excellent medical, dental and benefits plans
• Great perks on everyday products and services with Canada's leading employee perk program
• Internal career advancement opportunities

Responsibilities:

• Provide first level customer service in regard to client products.
• Build and maintain positive customer relations by offering personalized solutions. Strive to exceed expectations.
• Ensure requests are handled appropriately by coordinating with various functions within the company
• Schedule service calls and follow up with customers/clients
• Troubleshoots and resolves technical issues using established diagnostics tools and procedures.
• Responsible for accurate data input using prescribed applications
• Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer
• Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
• Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues
• Answering inbound/outbound customer queries.
• Approaches problems flexibly and is able to adapt and modify approach without compromising outcome

Qualification

• Minimum high school degree. Degree or certification in technology is a plus.
• Minimum 6 months of experience in customer facing environments (phone, chat, in person, etc.)
• Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
• Must be at least 21 years old
• Excellent communication/comprehension skills in English. Able to communicate clearly and effectively, both written and verbal (in required language)
• Ability to type 30 wpm and successfully pass our language/grammar screening
• Excellent home internet hardwired.

Compensation

Between 15.75 - $19.5/hr depending on province.

Teleperformance is an Equal Opportunity Employer

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Be One of Our People: It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is a global digital business services company. With nearly 490,000 passionate people present in nearly 100 countries and speaking more than 300 languages and dialects, we have the knowledge and resources to deliver outstanding experiences anywhere. We deliver a competitive edge for our clients by combining our unique standards of process excellence with empathetic, high-touch support augmented by cutting-edge technology and our domain expertise.