Remote Customer Activation Lead | Onboarding & Growth

Socket.dev; Kitchener; Hybrid; CAD 80,000 - 90,000; Full time

Job summary

Encircle is seeking a Customer Activation Manager to lead activation and onboarding for a high-volume SMB base. You will run live one-to-one onboarding, guide customers from Launch Planning to Graduation, and partner with Sales and Account Managers to ensure rapid time-to-value.

You will use AI-assisted workflows, scalable onboarding plans, and Learning Hub resources to scale with demand. A strong data mindset, comfort with CRM/CSP dashboards, and clear communication are essential in this

Qualifications

• Experience owning activation metrics and onboarding processes.
• Ability to lead live kickoff, walkthroughs, and group onboarding.
• Data-driven with activation benchmarks and reporting.
• Proficient with CRM/CSP to track milestones and statuses.

Responsibilities

• Onboard customers one-on-one to activation.
• Run live onboarding sessions: kickoffs, walkthroughs, and working sessions.
• Tailor onboarding plans using product templates and AI personalization.
• Track activation milestones in CRM/CSP and keep statuses current.
• Graduate customers to independent usage and re-engagement when needed.

Skills

Activation management

Onboarding facilitation

CRM/CSP usage

AI workflows

Public speaking

Tools

CRM/CSP

Learning Hub

Job description

Encircle is seeking a Customer Activation Manager to lead activation and onboarding for a high-volume SMB base. You will run live one-to-one onboarding, guide customers from Launch Planning to Graduation, and partner with Sales and Account Managers to ensure rapid time-to-value.

You will use AI-assisted workflows, scalable onboarding plans, and Learning Hub resources to scale with demand. A strong data mindset, comfort with CRM/CSP dashboards, and clear communication are essential in this