Remote CSM for Medical & Health Sciences Education

Acuity Insights; Calgary; On-site; CAD 78,000 - 85,000; Full time

Benefits offered by this job

Remote-first within Canada

Learning budget

Stock options

Health benefits

Acupuncture/Time off? unavailable

Job summary

Acuity Insights is hiring a Customer Success Manager to partner with medical and health sciences programs across Canada. You’ll own a portfolio, build trusted relationships with program leaders, and drive value, renewals, and growth through collaboration with Implementation, Support, Product, and Sales.

You’ll work remotely from anywhere in Canada, with opportunities to travel for campus visits and industry events as needed.

Qualifications

• Experience in customer success, account management, or related roles.
• Building trusted relationships across multiple stakeholders in complex customer organizations.
• Supporting customer adoption, retention, and renewals while balancing customer value with business outcomes.
• Identifying customer needs and opportunities where additional products or expertise could create value.
• Navigating challenging conversations with sound judgment and confidence.
• Using CRM or CS platforms such as Salesforce, ChurnZero, or similar tools.

Responsibilities

• Own a focused portfolio of institutional partners, spanning mid-sized to strategic relationships.
• Build relationships that go beyond day-to-day interactions and understand what matters to each partner.
• Drive retention and uncover opportunities for growth with Sales to move deals forward.
• Bring customer insight back into Acuity to inform product and strategy.
• Help shape the future of Customer Success and cross-team collaboration.

Skills

Customer Success

Account management

Consulting

Stakeholder management

Tools

Salesforce

ChurnZero

Job description

Acuity Insights is hiring a Customer Success Manager to partner with medical and health sciences programs across Canada. You’ll own a portfolio, build trusted relationships with program leaders, and drive value, renewals, and growth through collaboration with Implementation, Support, Product, and Sales.

You’ll work remotely from anywhere in Canada, with opportunities to travel for campus visits and industry events as needed.