Remote Contact Centre Agent: Indigenous Class Action Administration Projects

Indigenous Lands & Resources Today; Canada; Remote; USD 40,000; Full time

Job summary

Join a forward-thinking organization dedicated to empowering Indigenous Peoples through professional services. As a Remote Contact Centre Agent, you'll play a crucial role in assisting communities with Indigenous Class Action Administration Projects. This position requires a unique blend of empathy, cultural sensitivity, and exceptional communication skills. You'll engage with clients compassionately, navigating sensitive topics while providing timely and accurate support. This innovative firm offers a remote-first workplace, generous vacation days, and opportunities for personal and professional growth. If you are passionate about making a difference and supporting Indigenous communities, this is the perfect opportunity for you.

Benefits

Remote-first workplace

Work-from-home supply allowances

4 Seasons of Reconciliation training

15 paid vacation days per year

Qualifications

• Strong written and verbal communication skills are essential.
• Experience in customer service and working with Indigenous Peoples is a valuable asset.

Responsibilities

• Provide empathetic customer support for Indigenous Class Action Administration Projects.
• Guide clients through sensitive issues with compassion and understanding.

Skills

Empathy

Cultural Sensitivity

Communication Skills

Customer Service

Listening Skills

Multitasking

Organizational Skills

Education

High School Diploma

Post-secondary Education

Job description

Job Type: Full-time Permanent or contract positions (6-12 months)
Work Model: Remote
Reference code: 126122

Our Purpose

R8dius is an Indigenous majority-owned professional services, technology implementation and managed services business. We are united by the goal of forging a new path for all of us to walk and prosper together. Our purpose is to “Widen the Circle”, or in other words, expand the horizons of opportunity and prosperity so that Indigenous Peoples can be leaders in the professional services space. The brighter future we seek must ensure Indigenous knowledge is the beacon that guides this business forward. Combining Indigenous knowledge and worldviews with imaginative solutions and advanced technologies will illuminate new opportunities for individuals, and new forms of progress in our communities.

About the Role

We’re actively seeking empathetic individuals with a background in customer service or contact center operations to join our team as Remote Contact Centre Agents, dedicated to assisting Indigenous Peoples and communities in navigating the complexities of Indigenous Class Action Administration Projects. If you identify as Indigenous (First Nations, Inuit, Métis) and have a passion for supporting others during sensitive moments, we invite you to bring your cultural sensitivity, compassion, and listening skills to our team. This position can be done remotely, and tax exemption work is encouraged for those who qualify.

What will your typical day look like?

Your day-to-day responsibilities will include:

• Empathetic Customer Support:
  • Engage with compassion and cultural sensitivity when responding to customer inquiries via phone and email.
  • Navigate through sensitive topics related to Indigenous class-action settlements with empathy and understanding.
• Exceptional Communication:
  • Provide timely and accurate responses, using industry technologies to ensure efficient and effective communication.
  • Adapt your communication style to meet the diverse needs of individuals, demonstrating a commitment to inclusivity.
• Navigating Complexities:
  • Assist individuals in understanding and navigating the complexities of Indigenous Class Action Administration Projects.
  • Guide clients through sensitive issues, maintaining a non-judgmental and supportive approach.
• Innovation and Improvement:
  • Identify opportunities for innovation to enhance the overall client service delivery experience.
  • Collaborate with the team to improve processes, ensuring a streamlined and supportive experience for those seeking assistance.

Minimum Qualifications:

• Strong written and verbal communication skills.
• Demonstrated empathy, compassion, and cultural sensitivity.
• Additional relevant training in customer service and trauma-informed care is an asset.
• Experience working with Indigenous Peoples and communities considered a valuable asset.
• Excellent listening skills, especially in navigating sensitive topics.
• Professional customer service skills with a strong phone presence.
• Passion for providing an exceptional customer experience.
• Previous customer service or contact centre experience.
• Availability to work flexible schedules, including evenings until 8:00 pm EST.
• Ability to adapt to continuously evolving client needs.
• Flexibility and quick learning in a dynamic environment.
• Strong multitasking and organizational skills.
• Ability to work independently and exercise good judgment.
• Self-driven with attention to detail and follow-through.
• Knowledge of Indigenous languages is considered an asset.
• Minimum high school education; post-secondary education is an asset but not required.

Due to the nature of the role having interactions with National clients, English is required for this position.

Compensation

The salary for this position is $40,000 annually. At R8dius, we pride ourselves on our commitment to cultural safety. We want to make sure all R8dius team members can balance their work with a lifestyle that allows them to celebrate their cultures. That’s why team members can enjoy:

• A remote-first workplace that allows team members to work on-reserve if preferred.
• Work-from-home supply allowances.
• 4 Seasons of Reconciliation training.
• A minimum of 15 paid vacation days per year.