Remote Contact Centre Agent: Indigenous Class Action Administration Projects (Future Opportunity)

Deloitte Canada; Regina; Remote; CAD 30,000 - 60,000; Full time

Job summary

Join a purpose-driven team at an innovative firm dedicated to making a meaningful impact in Indigenous communities. As a Remote Contact Centre Agent, you will provide compassionate support and guidance to individuals navigating Indigenous Class Action Administration Projects. This role emphasizes cultural sensitivity and empathy, making it ideal for those with a passion for helping others. With flexible work hours and a commitment to fostering a culturally safe workplace, this opportunity allows you to contribute to significant projects while working remotely. If you have a strong background in customer service and a desire to support Indigenous Peoples, we encourage you to consider this impactful role.

Qualifications

• Strong written and verbal communication skills are essential.
• Experience with Indigenous Peoples is a valuable asset.

Responsibilities

• Provide empathetic customer support for Indigenous class-action inquiries.
• Assist clients in navigating sensitive topics with compassion.

Skills

Empathy

Cultural Sensitivity

Communication Skills

Customer Service

Flexibility

Education

High School Diploma

Post-secondary Education

Job description

Job Type: Permanent
Work Model: Remote
Reference code: 128105
Primary Location: Calgary, AB
All Available Locations: Calgary, AB; Brossard, QC; Burlington, ON; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Laval, QC; Moncton, NB; Montreal, QC; Ottawa, ON; Quebec City, QC; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Toronto, ON; Vancouver, BC; Victoria, BC; Winnipeg, MB

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future.

Step into a purpose-driven role at R8dius, where your lived experience and knowledge can make a profound difference. We're actively seeking empathetic individuals with a background in customer service or contact center operations to join our team as Remote Contact Centre Agents, dedicated to assisting Indigenous Peoples and communities in navigating the complexities of Indigenous Class Action Administration Projects. If you identify as Indigenous (First Nations, Inuit, Métis) and have a passion for supporting others, we invite you to bring your cultural sensitivity, compassion, and listening skills to our team. This position can be done remotely, and tax exemption work is encouraged for those who qualify. We are seeking candidates for a mix of permanent and contract positions (6-12 months). The shifts are flexible between 8:00 am EST to 8:00 pm EST, with a guarantee of minimum 30 hours per week.

NOTE: This posting is not for an immediate opening. We are gathering information on experienced practitioners who are interested in R8dius for potential future opportunities.

What will your typical day look like?

Your day-to-day responsibilities will include:

• Empathetic Customer Support:
  • Engage with compassion and cultural sensitivity when responding to customer inquiries.
  • Navigate through sensitive topics related to Indigenous class-action settlements with empathy.
• Exceptional Communication:
  • Provide timely and accurate responses using industry technologies.
  • Adapt your communication style to meet diverse needs.
• Navigating Complexities:
  • Assist individuals in understanding Indigenous Class Action Administration Projects.
  • Guide clients through sensitive issues with a supportive approach.
• Innovation and Improvement:
  • Identify opportunities for innovation to enhance client service delivery.
  • Collaborate with the team to improve processes.

About the team

R8dius is an Indigenous professional services, technology implementation and managed services business. R8dius’ founding investor and partner is Kitsaki Management, one of Canada’s leading First Nation economic development corporations.

Enough about us, let’s talk about you

As an ideal candidate for this role, you possess:

• Strong written and verbal communication skills.
• Demonstrated empathy and cultural sensitivity.
• Experience working with Indigenous Peoples considered a valuable asset.
• Availability to work flexible schedules, including between 8:00 am EST to 8:00 pm EST.
• Minimum high school education; post-secondary education is an asset.

Due to the nature of the role having interactions with National clients, English is required for this position.

Compensation

The hourly rate for this position is $19.23.

At R8dius, we take pride in our commitment to cultural safety and fostering a workplace where all team members can thrive while honoring their cultures.

Our promise to our people: Deloitte is where potential comes to life.

We encourage you to connect with us at [e-mail] if you require an accommodation for the recruitment process.