Remote Contact Centre Agent: Indigenous Class Action Administration Projects (Future Opportunity)

Deloitte Canada; Calgary; Remote; CAD 30,000 - 60,000; Full time

Job summary

Join a purpose-driven team at an innovative company dedicated to making a significant impact in the lives of Indigenous Peoples. This remote role as a Contact Centre Agent offers a unique opportunity to provide compassionate support during sensitive moments. You will engage with clients, guiding them through complex Indigenous Class Action Administration Projects while fostering a culturally safe environment. Ideal candidates will possess strong communication skills, empathy, and a commitment to inclusivity. With flexible shifts and a focus on cultural connections, this position promises to be both rewarding and meaningful.

Qualifications

• Strong written and verbal communication skills are essential.
• Experience with Indigenous Peoples and communities is a valuable asset.

Responsibilities

• Provide empathetic customer support via phone and email.
• Assist clients in navigating Indigenous Class Action Administration Projects.

Skills

Empathy

Communication Skills

Cultural Sensitivity

Customer Service

Problem Solving

Education

High School Diploma

Post-secondary Education

Job description

Job Type: Permanent
Work Model: Remote
Reference code: 128105
Primary Location: Calgary, AB
All Available Locations: Calgary, AB; Brossard, QC; Burlington, ON; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Laval, QC; Moncton, NB; Montreal, QC; Ottawa, ON; Quebec City, QC; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Toronto, ON; Vancouver, BC; Victoria, BC; Winnipeg, MB

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity.

Step into a purpose-driven role at R8dius, where your lived experience and knowledge can make a profound difference. We're actively seeking empathetic individuals with a background in customer service or contact center operations to join our team as Remote Contact Centre Agents, dedicated to assisting Indigenous Peoples and communities in navigating the complexities of Indigenous Class Action Administration Projects. If you identify as Indigenous (First Nations, Inuit, Métis) and have a passion for supporting others during sensitive moments, we invite you to bring your cultural sensitivity, compassion, and listening skills to our team. This position can be done remotely, and tax exemption work is encouraged for those who qualify. We are seeking candidates for a mix of permanent and contract positions (6-12 months). The shifts are flexible between 8:00 am EST to 8:00 pm EST, with a guarantee of minimum 30 hours per week.

NOTE: This posting is not for an immediate opening. We are gathering information on experienced practitioners who are interested in R8dius for potential future opportunities.

What will your typical day look like?

Your day-to-day responsibilities will include:

• Empathetic Customer Support:
  • Engage with compassion and cultural sensitivity when responding to customer inquiries via phone and email.
  • Navigate through sensitive topics related to Indigenous class-action settlements with empathy and understanding.
• Exceptional Communication:
  • Provide timely and accurate responses, using industry technologies to ensure efficient and effective communication.
  • Adapt your communication style to meet the diverse needs of individuals, demonstrating a commitment to inclusivity.
• Navigating Complexities:
  • Assist individuals in understanding and navigating the complexities of Indigenous Class Action Administration Projects.
  • Guide clients through sensitive issues, maintaining a non-judgmental and supportive approach.
• Innovation and Improvement:
  • Identify opportunities for innovation to enhance the overall client service delivery experience.
  • Collaborate with the team to improve processes, ensuring a streamlined and supportive experience for those seeking assistance.

About the team

R8dius is an Indigenous professional services, technology implementation and managed services business. R8dius’ founding investor and partner is Kitsaki Management, one of Canada’s leading First Nation economic development corporations and the economic development arm of Lac La Ronge Indian Band in Saskatchewan.

Enough about us, let’s talk about you

As an ideal candidate for this role, you possess:

• Strong written and verbal communication skills.
• Demonstrated empathy, compassion, and cultural sensitivity.
• Experience working with Indigenous Peoples and communities considered a valuable asset.
• Professional customer service skills with a strong phone presence.
• Availability to work flexible schedules, including between 8:00 am EST to 8:00 pm EST with a guarantee of minimum 30 hours per week.
• Minimum high school education; post-secondary education is an asset but not required.

Compensation

The hourly rate for this position is $19.23.

At R8dius, we take pride in our commitment to cultural safety and fostering a workplace where all team members can thrive while honoring their cultures. We understand the importance of balancing work with a lifestyle that celebrates cultural connections.

Our promise to our people: Deloitte is where potential comes to life.

Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada.

By applying to this job you will be assessed against the Deloitte Global Talent Standards.