Remote Consumer Survey Participant (Entry-Level)

Clubshop | US; Quebec; Remote; CAD 40,000 - 62,000; Full time

Job summary

Axiom Technologies is seeking a capable IT Help Desk/Field Support resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

The ideal candidate will have strong English communication, experience with Windows and Apple environments, deployment tools like SCCM, and a solid understanding of

Qualifications

• 2+ years of relevant IT support experience.
• Ability to travel 10-20 miles as required.
• Flexible work arrangements and on-demand scheduling.

Responsibilities

• Coordinate IT support requests and tasks across hardware/ software.
• Provide onsite/on-call end-user assistance for desktops and peripherals.
• Troubleshoot Windows, Apple, and virtual environments; assist imaging/deployment tasks.
• Maintain professional customer service and timely issue resolution.
• Assist with printer and MS Office installation/troubleshooting.

Skills

English proficiency

OS troubleshooting

Windows basics

SCCM deployment

Group policy basics

Printer support

MS Office troubleshooting

Customer service

Time management

Communication skills

Infrastructure support

Troubleshooting across Windows/Apple/虚

Education

PC/Laptop OEM Certification

CompTIA A+ Certification

MCITP (Desktop)

MOS Certification

Tools

SCCM

Active Directory

Exchange

Apple OS

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

• Desired Experience:
  English Proficiency must: Reading, Writing and Speaking
• Computer OS/Peripherals troubleshooting
• Handling Different PC Operating Systems ( Windows 7/8 and 10)
• Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
• Basic knowledge of SOE and group policies
• Printer support
• Good knowledge of MS Office tools installation & troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Who You Are

• Reliable transportation
• Flexible schedule and commitment to work on demand when required
• Resilient and able to face and resolve conflicts.
• The ability to communicate effectively in both oral and written form with clients and end-users is compulsory.
• Customer-oriented and cool-tempered.
• Works well under -active/Self- player.

Personal Attributes:

• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well-organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of:

• Microsoft Office applications
• PC/Laptop hardware
• PC/Laptop peripherals, including printers

Basic knowledge of:

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications

At least one of the following:

• PC/Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• 2+ years of relevant experience.
• Ready to travel 10-20 Miles as per the requirement
• Flexible Work Arrangement (Rostering System)
• Experience an array of different IT projects/work cases
• Be your Own Boss! (Take IT requests/work cases of your own choosing)