Remote Commercial Lines Account Manager

Bilinguallink; Port Moody; Remote; CAD 65,000 - 75,000; Full time

Job summary

Mitch, a leading insurance brokerage, is expanding its Commercial team. We’re seeking an experienced Commercial Lines Account Manager with a strong grasp of sales to build long-term client relationships and protect their business with tailored coverage.

You’ll support commercial clients across Canada, upsell with empathy, review renewals, issue certificates, handle billing changes, and collaborate with colleagues to deliver exceptional service and retention.

Qualifications

• You’ve worked as a Commercial Account Manager or CSR at an insurance brokerage for five or more years.
• You also have your RIBO licence and are ideally working towards CAIB, CIP, or other equivalent professional designations.

Responsibilities

• Support commercial clients, answer questions, and process policy changes.
• Review renewals, update files, and assist with billing changes.
• Cross-sell and up-sell where appropriate, focusing on client needs.
• Provide certificates and act as the go-to insurance expert for clients.
• Build long-term client relationships and improve retention.

Skills

Relationship building

Sales instincts

Client-focused solutions

Risk assessment

Multi-tasking

Active listening

Positive attitude

Education

RIBO licence

CAIB/CIP or equivalent

Job description

Commercial Lines Account Manager

Mitch is a leading insurance brokerage on a mission to make insurance lovable through exceptional experiences. We’ve been recognized as Brokerage and Innovator of the Year, and have been named one of Canada’s Top Growing Companies by The Globe and Mail’s Report on Business magazine multiple times. Commercial lines has become an important part of our success, delivering more than 30% year-over-year growth for the past seven years. We’re expanding our Commercial team to help elevate Mitch to new heights. Are you an experienced Commercial Lines Account Manager with a strong grasp of sales who’s passionate about building long-term client relationships? Join us!

As a Commercial Lines Account Manager, your passion for providing top-notch customer service will shine as you support our commercial clients while helping strengthen overall retention. You know that every client interaction is an opportunity to not only better understand their risk exposure, but also recommend solutions that are right for the unique needs of their business. Yes, this means up-selling, but not in a pushy way. More in a “how else can I help you today?” way. You’ll work with our clients through different channels to answer questions, make policy changes, provide certificates, review renewals, cross-sell, update files, assist with billing changes, more. You’ll be their go-to insurance expert, providing expert insights and professional advice to ensure the ir business has the protection it needs.

What you’re amazing at

• Building strong relationships with clients and collaborating with teammates from across our brokerage


• Using strong sales instincts and creating client-focused solutions that help businesses navigate the complexities of commercial insurance


• Understanding client risk exposures and recommending products, coverages, and limits that better protect them and their business


• Multi–tasking in a fast-paced environment and staying organized while dealing with information/requests coming from different sources


• Applying strong listening and critical thinking skills with an eye for detail


• Staying positive and thriving under pressure

Your qualifications

You’ve worked as a Commercial Account Manager or CSR at an insurance brokerage for five or more years. You also have your RIBO licence and are ideally working towards CAIB, CIP, or other equivalent professional designations.

We offer a competitive base salary of $65,000–$75,000+, along with performance-based bonuses and commission opportunities. Where you’ll work is up to you We believe in providing a flexible work environment where our teammates have the option to work for us from anywhere across Canada.

Come join us
We have very big plans and are on an exciting path to the future. If you want to help bring game-changing ideas to life and make a difference, then join us on our mission tomake insurance lovable.
Mitch is an equal opportunity employer, and we’re committed to building an inclusive, diverse and inspiring environment for all employees. If you require any specific accommodations during the recruitment process, please let us know and we’ll be happy to work with you to meet your needs.