Remote Collections Specialist

Cadex; Montreal; Hybrid; CAD 25,000 - 30,000; Full time

Job summary

Cadex in Montreal is seeking a Collection Service Representative to support our clients by resolving order issues, answering account questions, and facilitating payments. The role involves extensive outbound calling, documentation, and collaboration across regions.

Ideal candidates will be fluent in English and possess strong communication, organizational, and time-management skills, with experience in team-based environments and MS Office proficiency.

Qualifications

• Fluency in English required.
• Experience in a team-based environment.
• Proficient written and verbal communication.
• Strong time management and organizational skills.
• Basic math skills and telephone proficiency.

Responsibilities

• Make a daily target of at least 150 outbound calls; targets vary by client.
• Adhere to internal quality objectives and call quality reviews.
• Maintain productivity and meet daily performance metrics.
• Advise customers on open receivables and payment timelines.
• Use client systems to review accounts and provide invoices.
• Receive coaching from supervisor and participate in process improvement.

Skills

Communication skills

Time management

Organizational skills

Telephone skills

Basic math skills

Education

High School Diploma or GED

Tools

MS Office

Job description

Cadex in Montreal is seeking a Collection Service Representative to support our clients by resolving order issues, answering account questions, and facilitating payments. The role involves extensive outbound calling, documentation, and collaboration across regions.

Ideal candidates will be fluent in English and possess strong communication, organizational, and time-management skills, with experience in team-based environments and MS Office proficiency.