Remote Canada Post Representative (Calls & Chat) – Bilingual

NQX; City of Moncton; Teletrabalho; CAD 25 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully-paid training and coaching

Work from home – equipment provided

Premiums for weekend hours and for bil

Full benefits after 6 months (medical,

Resumo da oferta

NQX is hiring a Canada Post Representative to work remotely from Moncton, NB. You will assist customers by phone and live chat, handling delivery status questions, redirected mail, and general service inquiries, while maintaining high-quality service standards.

Required bilingual (French/English) communication, 40+ WPM typing, and the ability to work full-time with flexible evenings/weekends. Training is fully paid and equipment is provided for home office setup.

Qualificações

• Bilingualism (French/English) required; interact with French and English speakers in Canada.
• Typing speed of 40+ WPM with accuracy.
• Full-time, up to 40 hours per week; shifts listed.
• Must reside within the hiring location; NB Moncton area.
• Reliable high-speed internet connection (min 25 Mbps); dedicated quiet workspace.
• Flexibility to work evenings and weekends.
• Excellent communication skills, written and spoken; de-escalation.
• Strong multitasking and problem-solving skills; attention to detail.
• Previous customer service experience is an asset.

Responsabilidades

• Provide first-class customer assistance via phone and chat for inquiries related to: delivery status, redirected mail, rates, and general service questions.
• Manage multiple chats at once ensuring responses within service standards; Chat concurrency will ramp up as follows: 1 chat for the first 2 days, a maximum of 2 chats from days 3 to 10, and from day 11 onward, 3 chat concurrencies.
• Handle incoming calls with professionalism, empathy, and a solution-focused attitude.
• Accurately document customer interactions and follow processes while navigating multiple tools.
• Adapt quickly to evolving customer needs and support requirements (calls, chat, or both depending on business demand).

Conhecimentos

Bilingual (French/English)

Typing 40+ WPM

Customer service experience

Descrição da oferta de emprego

Job Category: Customer Service

Requisition Number: REMOT003819

• Posted : September 21, 2026
• Full-Time
• Remote

Locations

Showing 1 location

1199 St George Blvd
Moncton, NB E1E4N4, CAN

Description

Every day, thousands of NQX representatives deliver solutions and build trust with our professional partners' clients across Canada. As a Canada Post Representative, you’ll have the opportunity to work from the comfort of your home. Using your excellent customer service skills, you’ll play a key role in creating positive customer experiences by assisting customers through both phone calls and live chat support.

What NQX Offers:

• Hourly wage of $19.08 after training;
• Premiums for weekend hours and bilingualism;
• Fully-paid training and coaching program;
• Work from home – equipment provided;
• Full benefits package after six months, including:
  • Medical, dental, life insurance,
  • Enhanced RRSP contributions,
  • Discounts on insurance;
• Career progression opportunities to advanced roles as you gain experience.

Your Responsibilities:

• Provide first-class customer assistance via phone and chat for inquiries related to: delivery status, redirected mail, rates, and general service questions;
• Manage multiple chats at once ensuring responses within service standards; Chat concurrency will ramp up as follows: 1 chat for the first 2 days, a maximum of 2 chats from days 3 to 10, and from day 11 onward, 3 chat concurrencies.
• Handle incoming calls with professionalism, empathy, and a solution-focused attitude;
• Accurately document customer interactions and follow processes while navigating multiple tools;
• Adapt quickly to evolving customer needs and support requirements (calls, chat, or both depending on business demand).

Qualifications:

• Bilingualism (French/English) – you will need to interact with French and English-speaking people in Canada and will need to answer calls in English between 50% to 80% of the time;
• Typing speed of 40+ WPM with accuracy;
• Available to work full-time, up to 40 hours per week:
  • Monday to Friday, 7:00 am to 11:00 pm EST
  • Saturday and Sunday, 9:00 am to 9:00 pm EST
• Eligibility Criteria:
  • Must reside within the hiring location;
  • Reliable high-speed internet connection (minimum 25 MBPS);
  • Dedicated, quiet workspace free of distractions;
  • Flexibility to work evenings and weekends.
• Excellent communication skills – written and spoken – with the ability to de-escalate and resolve customer concerns;
• Strong multitasking and problem-solving skills, with attention to detail;
• Comfortable working under pressure in a fast-paced environment;
• Previous customer service experience is an asset.
• Reside in New-Brunswick (zone associated to our Moncton office).

Training Start Dates: October 26th, 2026

At NQX , empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.

Want to learn more about our career opportunities and what makes working at NQX so rewarding? This way !