Remote Business Applications Support Analyst

Fidelity Canada; Toronto; Remote; CAD 88,000 - 117,000; Full time

Benefits offered by this job

Flexible remote/hybrid options

Comprehensive health benefits

RRSP contribution after 6 months

Parental leave top‑up to 100%

Home office equipment allowance

Volunteer days

Job summary

Fidelity Clearing Canada is seeking a Business Application Support Analyst to join the technology team in a technical support role, maintaining FCC applications in production and delivering timely, quality resolutions for client service requests. You will assist with user training, product demonstrations, QA testing, and business analysis as it relates to the supported applications.

Reporting to the Manager, Business Applications and Support, you will collaborate with clients, vendors, FCC

Qualifications

• Completion of minimum 3-year post-secondary program or equivalent work experience.
• Application Support and Operations Environment experience is required
• 3-5 years in a client application support role within Financial Services industry, ideally within the brokerage market
• 5+ years in brokerage environment with focus on post-trade, mid/back-office applications
• Proven ability to support and maintain complex systems in financial services incl. Dataphile and related platforms
• Experience troubleshooting API requests, response validation, error handling, and performance optimization
• Strong knowledge of the Software Development Life Cycle (SDLC)

Responsibilities

• Ensure all client/user requests are handled timely and appropriately
• Answer questions, clear faults, propose solutions, and arrange appropriate measures
• Track, troubleshoot and resolve application-related issues
• Evaluate client requirements and processes for enhancements or maintenance
• Act as liaison between vendor and users communicating in business and technical terms
• Interact with clients, vendors, FCC employees and Fidelity partners
• Document problems and assist in resolution
• Take ownership to solve customer problems promptly; use available resources to achieve best outcome
• Deliver seamless customer service through teamwork and collaboration

Skills

Client support

Financial services

SDLC knowledge

Brokerage domain

Education

Post-secondary program or equivalent

Tools

Dataphile

Wealth management platforms

Job description

Fidelity Clearing Canada is seeking a Business Application Support Analyst to join the technology team in a technical support role, maintaining FCC applications in production and delivering timely, quality resolutions for client service requests. You will assist with user training, product demonstrations, QA testing, and business analysis as it relates to the supported applications.

Reporting to the Manager, Business Applications and Support, you will collaborate with clients, vendors, FCC