Remote Bilingual Customer Support Specialist

Xplore Inc.; Greater Sudbury; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation package

Bilingual premium (French/English)

Bonus up to $2800 annually

Health and dental benefits

RRSP matching

Job summary

Xplore Inc. is hiring a Bilingual Customer Service Representative to work from home in Canada. You will connect directly with customers to resolve issues, process orders, and provide billing and technical support.

The role demands self-discipline, the ability to learn quickly, and strong communication in French and English. The position offers flexible scheduling between 7:00am and 11:00pm Atlantic time, a competitive compensation package, bilingual premium, and bonus opportunities.

Qualifications

• Bilingual (French/English) required for daily interactions.
• Strong customer service experience is essential at a remote contact center.
• Able to manage time, multitask and maintain accurate records.

Responsibilities

• Provide excellent customer experience with courteous, knowledgeable service.
• Listen to customers and identify needs while following policies and procedures.
• Provide general account, billing and technical support to customers.
• Process service orders and maintain accurate databases.
• Assist with reporting and administrative tasks.
• Maintain service levels and meet business goals and metrics.
• Handle inquiries while prioritizing and multitasking in a fast-paced environment.

Skills

Customer service

Bilingual (French/English)

Time management

Interpersonal skills

Problem solving

Job description

Xplore Inc. is hiring a Bilingual Customer Service Representative to work from home in Canada. You will connect directly with customers to resolve issues, process orders, and provide billing and technical support.

The role demands self-discipline, the ability to learn quickly, and strong communication in French and English. The position offers flexible scheduling between 7:00am and 11:00pm Atlantic time, a competitive compensation package, bilingual premium, and bonus opportunities.