Customer Service Representative - BIL

Xplore Inc.; Greater Sudbury; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation package

Bilingual premium (French/English)

Bonus up to $2800 annually

Health and dental benefits

RRSP matching

Job summary

Xplore Inc. is hiring a Bilingual Customer Service Representative to work from home in Canada. You will connect directly with customers to resolve issues, process orders, and provide billing and technical support.

The role demands self-discipline, the ability to learn quickly, and strong communication in French and English. The position offers flexible scheduling between 7:00am and 11:00pm Atlantic time, a competitive compensation package, bilingual premium, and bonus opportunities.

Qualifications

• Bilingual (French/English) required for daily interactions.
• Strong customer service experience is essential at a remote contact center.
• Able to manage time, multitask and maintain accurate records.

Responsibilities

• Provide excellent customer experience with courteous, knowledgeable service.
• Listen to customers and identify needs while following policies and procedures.
• Provide general account, billing and technical support to customers.
• Process service orders and maintain accurate databases.
• Assist with reporting and administrative tasks.
• Maintain service levels and meet business goals and metrics.
• Handle inquiries while prioritizing and multitasking in a fast-paced environment.

Skills

Customer service

Bilingual (French/English)

Time management

Interpersonal skills

Problem solving

Job description

Xplore Inc. is Canada's fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

Xplore is now hiring Bilingual Customer Service Representatives to fully train and work all from the comfort of your own home!

We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You will be connecting directly with our customers to support in solving the challenges they face. You must be an individual who can learn through multiple development channels, be able to multi-task while dealing with the stress that can be experienced in working from home. You will be ready to tackle this position after completing at-home learning with our robust training program.

In order to work remotely, Xplore requires that you meet and the following criteria:

• A dedicated, private home office space in your residence and the ability to work a flexible schedule between 7:00am - 11:00pm Atlantic time.
• High-speed internet connection with download speeds of at least 25mbps installed (speed tests required).

Xplore offers a high energy, fast paced work environment where employee opinions and feedback are valued. We offer:

• Competitive compensation package
• $3.00/hour Bilingual Premium (French/English)
• Bonus incentive opportunities up to $2,800 annually
• Excellent company benefits including health and dental
• Matched participation in group RRSP

#XploreJobsCA

Key Responsibilities Include

• Providing an excellent customer experience by interacting with customers in a courteous, knowledgeable and professional manner.
• Listening to customers and probing as appropriate to discover needs while fulfilling customer expectations in a way that also complies with policies, practices and procedures.
• Providing general account, billing and technical support to our customers.
• Processing service orders.
• Maintaining accuracy of customer databases.
• Assisting with reporting and administration.
• Maintaining service levels and achieving business and performance goals and objectives.

The Ideal Candidate Will Possess

• Bilingualism (French/English) is required.
• Experience in a contact center environment considered an asset.
• Previous remote working experience is an asset.
• Strong customer focus and a willingness to learn.
• Self-motivated with a demonstrated ability to work independently and manage your time effectively.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• A high level of accountability and trustworthiness.
• Well-developed interpersonal and customer service skills.
• Strong time management and organizational skills.
• Ability to analyze and solve problems with strong attention to detail.
• Ability to prioritize and multi-task while adapting in a fast-paced work environment.

Condition Of Employment

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.