Remote Benefits Contract Specialist

Canada Life Group; Montreal; Remote; CAD 46,000 - 76,000; Full time

Job summary

Canada Life is seeking a Plan Structure Document Associate to prepare and publish group benefits contracts and booklets. You will review plan information, identify gaps, and coordinate with underwriting, legal, and product teams to ensure documents meet contractual and regulatory requirements.

You’ll handle multiple assignments, translate content when needed, and maintain accuracy and quality in every client document. A home-office setup is required for remote work in Canada.

Qualifications

• The ability to review detailed information, identify inconsistencies or missing information.
• Sound judgment and the confidence to ask questions when requirements are unclear.
• Ability to manage competing priorities and meet deadlines.
• Strong computer skills and comfort learning specialized document systems.
• Work independently and collaborate with several internal teams.
• Experience reviewing detailed documents, processing complex information or providing customer service.
• A high school diploma or equivalent experience.

Responsibilities

• Create, update and publish standard and customized group benefits contracts and booklets.
• Review applications, amendments, and documents from previous insurers.
• Identify missing, unclear or conflicting information and follow up with appropriate teams.
• Coordinate with Underwriting, Policy Administration, Legal, Product, Group Offices and Benefits Payment Offices.
• Review completed documents before delivery to the client.
• Coordinate special booklet requirements, such as covers, artwork, paper or sizing.
• Respond to questions about contract and booklet wording.
• Identify content needing French translation and prepare clear translation instructions.
• Manage several assignments simultaneously while meeting service and quality expectations.
• Share knowledge with colleagues and suggest improvements to processes.

Skills

Bilingual English/French

Education

High school diploma or equivalent

Tools

Microsoft 365

Job description

Canada Life is seeking a Plan Structure Document Associate to prepare and publish group benefits contracts and booklets. You will review plan information, identify gaps, and coordinate with underwriting, legal, and product teams to ensure documents meet contractual and regulatory requirements.

You’ll handle multiple assignments, translate content when needed, and maintain accuracy and quality in every client document. A home-office setup is required for remote work in Canada.