Remote Strategic Client Relations Lead, Group Benefits

Manulife/John Hancock; Canada; Hybrid; CAD 71,000 - 118,000; Full time

Job summary

Manulife/John Hancock is seeking a Service Relationship Specialist to strengthen relationships with corporate clients and advisors in Canada. You will support acquisition of new business, advise on plan designs and facilitate education sessions for plan sponsors and administrators.

You will collaborate with internal teams, present at finalist meetings, and drive adoption of digital tools while navigating complex corporate benefits structures across Canada.

Qualifications

• Extensive knowledge of Group Benefits products and services.
• Understanding of funding arrangements, underwriting concepts and financial reporting.
• Excellent presentation and influence skills for senior decision makers.
• Valid driver's license and personal automobile required for travel.

Responsibilities

• Support distribution partners in acquiring new business and participate in presentations.
• Advise clients on plan designs, service options and technology solutions.
• Educate and train clients on new products and features and lead workshops.
• Collaborate with internal teams to resolve issues and ensure timely plan changes.

Skills

Group Benefits knowledge

Analytical skills

Presentation skills

Customer relationship

Education

GBA designation or working towards

Tools

Microsoft Office

Excel

PowerPoint

Job description

Manulife/John Hancock is seeking a Service Relationship Specialist to strengthen relationships with corporate clients and advisors in Canada. You will support acquisition of new business, advise on plan designs and facilitate education sessions for plan sponsors and administrators.

You will collaborate with internal teams, present at finalist meetings, and drive adoption of digital tools while navigating complex corporate benefits structures across Canada.