Remote AWS Solutions Architect for AI & Contact Center

NeuraFlash, LLC; Alberta; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid/Remote work options

Travel up to 25%

Job summary

NeuraFlash, Part of Accenture is seeking an AWS Solution Architect to lead cloud-driven contact center solutions for enterprise customers. You will drive architecture, integration of AWS Connect with Salesforce, and ensure successful deployments with executive-facing communication.

Role involves both remote and in-person collaboration, with travel up to 25%. You will mentor technical teams and shape the strategy for next-gen AI-enabled contact centers.

Qualifications

• Experience building integrations across WFM, CRM, and contact center solutions.
• Strong knowledge of AWS services and cloud architecture.
• Salesforce Service Cloud familiarity and Salesforce ecosystem experience.

Responsibilities

• Lead customer discovery and define ROI for AWS Connect and Salesforce deployments.
• Translate requirements into contact center designs using best practices.
• Oversee technical teams delivering Salesforce and AWS cloud solutions on time and budget.
• Communicate complex concepts clearly to executives and stakeholders.
• Drive best-practice contact center design across delivery projects.
• Provide end-user training and thorough project documentation.
• Guide enterprise-level projects with limited direction from senior management.
• Contribute to strategy discussions with contact center and customer service leadership.

Skills

WFM integration

CRM integration

AWS cloud expertise

Salesforce Service Cloud knowledge

Executive communication

Enterprise architecture

Tools

CloudFormation

Lex Integration

Lambda Integration

API (WebRTC/SIP)

GitLab CI/CD

CodeDeploy

Job description

NeuraFlash, Part of Accenture is seeking an AWS Solution Architect to lead cloud-driven contact center solutions for enterprise customers. You will drive architecture, integration of AWS Connect with Salesforce, and ensure successful deployments with executive-facing communication.

Role involves both remote and in-person collaboration, with travel up to 25%. You will mentor technical teams and shape the strategy for next-gen AI-enabled contact centers.