Remote AWS Project Manager — CCaaS & AI Solutions

F5 Remote Jobs; Alberta; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Remote & In-Person work options

Travel up to 25%

Flexible schedule & collaboration

Job summary

NeuraFlash, Part of Accenture is seeking an AWS Project Manager to lead cloud-based contact center solutions for mid-market and enterprise clients. You will guide requirements, designs, and delivery using Amazon Connect and the AWS ecosystem, engaging with VP and Director-level stakeholders.

The role requires hands-on PM experience in CCaaS, Amazon Connect, and AI-enabled projects, with strong client-facing and leadership skills in a fast-paced consulting environment.

Qualifications

• 5+ years PM experience in CCaaS or contact center projects.
• 2+ years PM or Scrum lead on Amazon Connect implementations.
• AI delivery projects in contact center environments.
• Experience in professional services/consulting settings.
• Experience with estimation, sizing, and SOW/Change Order contracting.
• Strong facilitation of requirements sessions and user stories.
• Experience with Agile and hybrid project management approaches.
• Current AWS certification (Cloud Practitioner or SA).

Responsibilities

• Lead and deliver end-to-end CCaaS, conversational AI, and agentic solutions initiatives.
• Monitor project financials, scope, schedule, risks, and milestones.
• Run regular status meetings and publish progress reports for stakeholders.
• Serve as primary client contact and build strong relationships.
• Lead client Outcomes sessions and track business metrics.
• Define roles, decisions, and dependencies at kickoff, ensuring client alignment.
• Collaborate with Architects to refine requirements and acceptance criteria.
• Support consultant teams with client presentations during phases.
• Coordinate UAT, defect tracking, and resolution with teams.
• Assist end-user training and post-go-live hypercare planning.
• Coordinate cross-functional teams across delivery and AWS partners.
• Act as Agile Scrum Master and guide SDLC processes.
• Apply AI-assisted tools within client data-handling constraints.

Skills

PM leadership

Amazon Connect

AI delivery

Professional services

SOW/Change orders

Facilitation

Agile / hybrid PM

AWS Certification

Education

Bachelor's degree in Business / Engineering / IT / Management

Tools

Jira

Smartsheet

Job description

NeuraFlash, Part of Accenture is seeking an AWS Project Manager to lead cloud-based contact center solutions for mid-market and enterprise clients. You will guide requirements, designs, and delivery using Amazon Connect and the AWS ecosystem, engaging with VP and Director-level stakeholders.

The role requires hands-on PM experience in CCaaS, Amazon Connect, and AI-enabled projects, with strong client-facing and leadership skills in a fast-paced consulting environment.