AWS Technical Architect

neuraflash; Canada; On-site; CAD 120,000 - 180,000; Full time

Job summary

NeuraFlash, Part of Accenture is seeking an AWS Technical Architect to lead cloud-native contact center solutions for client environments in Canada. The role focuses on delivering scalable AWS Connect and Salesforce-based architectures with best-practice integration across WFM, CRM, and contact center platforms.

You will guide customers through technical assessments, design sessions, and ROI-driven proposals, mentoring teams to ensure successful, on-time delivery while maintaining high-quality

Qualifications

• Customer-facing contact center experience
• Experience building integrations across WFM, CRM, and contact center solutions
• Experience with communications protocols and APIs such as WebRTC and SIP
• Hands-on scripting/coding (e.g., Python, Java, C#, .NET, Node.js)
• Strong communication and presentation skills with executives, IT management and customers
• API integration experience
• Experience with CloudFormation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
• Proficient in understanding infrastructure requirements and specs (resources, networking, security, compliance)
• Knowledge of automation tools and CI/CD frameworks (Jenkins, GitLab CI/CD, CodeDeploy)
• Experience with infrastructure as code using AWS CDK and Terraform
• Experience with monitoring and logging for infrastructure components
• Experience in technology/software sales, pre-sales, or consulting
• Advanced knowledge of AWS services and cloud architecture
• Salesforce knowledge and familiarity with Salesforce Service Cloud
• Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio)
• Experience with WorkForce Management solutions
• Experience with outbound dialers and campaign management
• Knowledge of software development methodology

Responsibilities

• Lead AWS Connect platform deployments for NeuraFlash, Part of Accenture customers
• Conduct technology assessments to identify ROI and outcomes for CCaaS with AWS Connect
• Facilitate business process reviews to capture customer requirements
• Educate customers on AWS value and participate in deep cloud architecture discussions
• Lead discovery to build ROIs and deliver ROI presentations and estimates
• Translate customer requirements into contact center designs leveraging best practices and AWS services
• Oversee and mentor technical teams to ensure on-time, on-budget delivery
• Act as liaison between technical teams and business stakeholders; manage expectations
• Drive best-practice contact center design in solution delivery
• Manage all aspects of project and customer communications
• Deliver end-user training and documentation
• Exercise independent judgment; lead enterprise-level projects with minimal direction
• Lead vision and strategy discussions with contact center leadership

Skills

AWS

Salesforce

Contact center

Python

Java

C#

DOTNET

Node.js

WebRTC

SIP

APIs

Terraform

Tools

AWS CloudFormation

Terraform

CDK

Jenkins

GitLab CI/CD

CodeDeploy

Lex

Job description

Why NeuraFlash, Part of Accenture:

At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions‐integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more‑to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever‑evolving digital landscape with cutting‑edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post‑launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI‑powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI‑powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.

AS AN AWS TECHNICAL ARCHITECT, YOU WILL HAVE THE OPPORTUNITY TO:

• Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash, Part of Accenture customers
• Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
• Facilitate business process reviews to identify customer requirements and processes
• Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
• Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI
• Translate customer requirements into contact center design, leveraging best practices, and other AWS Services
• Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards
• Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities
• Drive best practice contact center design into each and every aspect of solution delivery
• Effectively manage all aspects of project and customer communications
• Deliver customer end user training and documentation
• Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
• Lead vision and strategy discussions with contact center and customer service leadership and management

QUALIFICATIONS:

• Customer-facing contact center experience
• Experience building integrations across WFM, CRM, and contact center solutions
• Experience with communications protocols and APIs such as WebRTC and SIP
• Experience with hands‑on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
• Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
• API integration experience
• Strong troubleshooting and debugging skills
• Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
• Proficient in understanding and documenting the infrastructure requirements and specifications, including resource types, networking, security, and compliance needs.
• Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
• Contact Center architecture knowledge
• Experienced in implementing infrastructure as code using AWS Cloud Development Kit (CDK) and Terraform, ensuring consistent and efficient infrastructure deployment.
• Capable of setting up monitoring and logging for infrastructure components and performing ongoing maintenance to ensure optimal performance and availability.
• Experience in technology/software sales, pre‑sales, or consulting
• Advanced knowledge of AWS services and cloud architecture
• Salesforce knowledge and familiarity with Salesforce Service Cloud
• Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
• Experience with WorkForce Management solutions
• Experience working with outbound dialers and campaign management
• Knowledge of software development methodol