Remote Appointment Setter - 60k / Year

Spade Recruiting; Casselman; Remote; CAD 70,000 - 100,000; Full time

Job summary

MNP is seeking a Benefits Advisor to support Team Members with bilingual (English/French) benefits and retirement savings programs. You will work with external partners, produce clear communications, and contribute to campaigns and data analyses.

Based in Canada, this full-time role emphasizes cross-functional collaboration, accurate data handling, and timely, customer-focused service. A strong Excel skillset and knowledge of HR processes are essential.

Qualifications

• Written and verbal English and French language skills required.
• At least four years of progressive experience in group benefits, including demonstrated absence and leave case management.
• Completion of Group Benefits Associate (GBA) 1 or 2 considered an asset.
• Strong analytical capabilities, with the ability to interpret data, identify trends, and support decision-making.
• Advanced proficiency in Microsoft Excel (e.g., financial modeling, pivot tables, data analysis); strong working knowledge of Word and PowerPoint.
• Demonstrated ability to manage competing priorities, exercise sound judgment, and deliver high-quality work with accuracy and attention to detail.
• Effective communicator with the ability to influence, collaborate, and build strong working relationships across teams and with external partners.

Responsibilities

• Provide bilingual benefits and retirement savings support to Team Members, identify needs, and guide informed decisions.
• Partner with external vendors to ensure high-quality service delivery and SLA alignment.
• Draft, translate, and publish benefits communications in French and English.
• Collaborate cross-functionally on campaigns and program launches.
• Manage and maintain SharePoint content for benefits resources.
• Support mergers and acquisitions with benefits analyses and integration planning.
• Handle inquiries through ServiceNow with triage and escalation as needed.
• Facilitate leave of absence case management with thorough documentation and timely follow-up.

Skills

Bilingual English/French

Strong communication

Analytical skills

Education

Group Benefits Associate (GBA) 1/2 asset

Tools

Excel

Word

PowerPoint

Job description

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This bilingual opportunity is also available on MNP’s Postes avec expérience job board in French.

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact with our National Human Capital - Benefits team as a Benefits Advisor. This diverse team of professionals are dedicated to cultivating and fostering our firm’s unique culture and values. As a trusted advisor, you’ll develop, advise and facilitate best-in-class health, wellness, benefits and rewards programs, ensuring MNP continues to stand out as an employer of choice.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

Responsibilities

• Provide responsive, bilingual (French/English) support to Team Members on all aspects of benefits and retirement savings programs, proactively identifying needs, clarifying complex scenarios, and guiding individuals to informed decisions
• Partner closely with external vendors to ensure high-quality service delivery, anticipating potential issues, addressing gaps, and maintaining alignment with service level agreements (SLAs)
• Draft, translate, and publish clear, engaging, and accurate benefits communications in French and English, tailoring messaging to diverse audiences and promoting understanding and action
• Collaborate cross-functionally to deliver seasonal campaigns (e.g., Annual Enrolment), strategic initiatives, and program launches, contributing insights and ensuring seamless execution
• Curate, enhance, and maintain SharePoint content to improve accessibility, usability, and relevance of benefits resources for Team Members
• Support mergers and acquisitions by conducting detailed benefits and retirement savings analyses, identifying risks and opportunities, and contributing to integration planning
• Manage and prioritize incoming inquiries through ServiceNow, applying sound judgment to triage, resolve, and escalating issues while maintaining service standards and responsiveness
• Facilitate end-to-end leave of absence case management, including consultation preparation, delivery, and follow-up, ensuring a consistent, thoughtful, and supportive experience for Team Members
• Support Annual Enrolment through the development and validation of financial models in Excel, and by leading thorough user acceptance testing (UAT) for system and plan changes
• Communicate effectively and confidently in both verbal and written formats, providing clear, accurate, and timely guidance on benefits and retirement savings as a trusted resource
• Produce and analyze time-sensitive monthly reports, leveraging Excel (e.g., formulas, pivot tables, data validation) to identify trends, reconcile discrepancies, and support decision-making
• Process employee data updates in the Human Capital Management System (HCMS) with accuracy and consistency, ensuring adherence to established processes and controls
• Prepare and validate monthly invoicing, allocate benefits and retirement costs accurately, and coordinate funding and remittance activities with Finance
• Track and reconcile premium payments for Team Members on leave of absence, ensuring timely follow-up and coordination of payroll deductions
• Conduct audits to verify eligibility, ensure data integrity, and identify areas for improvement or risk mitigation
• Maintain ongoing communication with vendors, monitoring performance and service outcomes while addressing issues and driving resolution as needed
• Identify opportunities to enhance processes, tools, and documentation, contributing practical recommendations and supporting implementation of improvements
• Participate in continuous learning and knowledge sharing to strengthen expertise in benefits, retirement savings, and broader HR practices
• Monitor and interpret changes in federal and provincial legislation, assessing impacts and supporting updates to programs and processes
• Build a strong understanding of MNP’s business and services to deliver informed, relevant, and value-added support
• Work collaboratively within the Human Capital team, sharing knowledge, supporting peers, and contributing to a cohesive and high-performing team environment

Skills and Experience

• Written and verbal English and French language skills required
• At least four years of progressive experience in group benefits, including demonstrated absence and leave case management
• Completion of Group Benefits Associate (GBA) 1 or 2 considered an asset
• Strong analytical capabilities, with the ability to interpret data, identify trends, and support decision-making
• Advanced proficiency in Microsoft Excel (e.g., financial modeling, pivot tables, data analysis); strong working knowledge of Word and PowerPoint
• Demonstrated ability to manage competing priorities, exercise sound judgment, and deliver high-quality work with accuracy and attention to detail
• Effective communicator with the ability to influence, collaborate, and build strong working relationships across teams and with external partners