Remote AI Solutions Architect - No-Code Automation

PointClickCare; Saskatoon; Remote; CAD 81,000 - 90,000; Full time

Job summary

PointClickCare is seeking an AI Solutions Specialist to join the Customer Experience team, bridging AI-powered success with intelligent workflow automation across enterprise platforms. You will identify high-value use cases, build agentic workflows, and translate business needs into practical automations using no-code and low-code tools.

You will partner with Sales, Product, and Enablement to embed AI into core customer engagement, iterate on prompt engineering, and continuously optimize

Qualifications

• Solid understanding of AI/LLM concepts and translating agentic capabilities into practical business outcomes without deep software engineering skills.
• Experience with workflow automation tools (n8n, Make, Zapier) to connect systems and automate processes without production code.
• Ability to interpret telemetry, usage data, and performance dashboards to derive actionable insights.
• Strategic communication to internal stakeholders, framing AI outcomes in terms of business value.
• Judgment about responsible AI deployment in regulated environments.
• Ownership mindset with end-to-end initiative.

Responsibilities

• Identify high-value AI use cases across the customer lifecycle and design AI-driven success programs.
• Build and maintain workflow automations and platform integrations across Salesforce, Gainsight, Gong, and Pendo.
• Develop, test, and iterate on prompt engineering strategies and RAG patterns for quality.
• Monitor performance data and translate insights into actionable improvements for leadership.

Skills

AI Fluency

Workflow Automation

Analytics

Strategic Communication

Judgment / Risk

Ownership

Systems Knowledge

Collaboration

Education

Education

Bachelor's degree or equivalent

Tools

Salesforce

Gainsight

Gong

Pendo

Job description

PointClickCare is seeking an AI Solutions Specialist to join the Customer Experience team, bridging AI-powered success with intelligent workflow automation across enterprise platforms. You will identify high-value use cases, build agentic workflows, and translate business needs into practical automations using no-code and low-code tools.

You will partner with Sales, Product, and Enablement to embed AI into core customer engagement, iterate on prompt engineering, and continuously optimize