Ai Solution Engineer - (Technology Support)

PointClickCare; Mississauga; On-site; CAD 115,000 - 130,000; Full time

Benefits offered by this job

Benefits starting day 1

Retirement plan matching

Flexible paid time off

Wellness programs

Parental & caregiver leaves

Fertility & adoption support

Continuous development support

Employee assistance program

Inclusion communities

Employee recognition

Job summary

PointClickCare, a leading health tech company, is seeking an AI-driven automation engineer to build intelligent workflows within our enterprise SaaS platform. You will connect IT and operations with AI innovation to deliver measurable impact.

Responsibilities include designing orchestration with Azure tools, integrating multiple LLMs, and developing scalable APIs. Collaboration with product and support teams is essential in a fast-moving healthcare environment.

Qualifications

• Bachelor’s degree in computer science, Engineering, Information Systems, or equivalent practical experience.
• Experience building AI-powered workflows using Azure AI Foundry, Copilot Studio and/or Now Assist.
• 3–5 years of experience in software or cloud engineering.
• Exposure to AI agent orchestration or multi-agent systems.
• Hands-on experience with Microsoft Azure services (Azure AI, Azure Functions, Logic Apps, Cognitive Services).
• Familiarity with retrieval-augmented generation (RAG) or vector database integration.
• Experience working with multiple LLMs (OpenAI GPT, Azure OpenAI, Gemini), prompt engineering, and AI-driven automation.
• Proficient in Python, C#, or JavaScript/TypeScript.
• 3-5 years’ experience working in SaaS or enterprise environments.
• Familiar with CI/CD pipelines, Git, and cloud deployment practices.
• Understanding of healthcare data formats (HL7, FHIR) is a strong plus.
• Strong problem-solving skills and eagerness to learn in a fast-moving environment.

Responsibilities

• Build and support AI agents and intelligent workflows using Azure tools.
• Design and implement AI-powered orchestration and automation for onboarding and data migration.
• Collaborate with cross-functional teams to deliver scalable AI-driven solutions.
• Develop APIs, scripts, and tools to connect LLM-based agents with enterprise systems.
• Support testing, deployment, and continuous improvement of AI workflows in production.
• Stay current with AI platform roadmaps and industry trends.
• Promote AI best practices across teams.

Skills

Python

C#

JavaScript/TypeScript

Education

Bachelor’s degree in computer science/Engineering/Information Systems

Tools

Azure AI Foundry

Copilot Studio

Now Assist

Azure OpenAI

Git

CI/CD

MCP (Model Context Protocol)

Job description

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder‑led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long‑term and post‑acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human‑first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision‑making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Travel to Office expectations

For Remote Roles: If this role is remote, there will be in‑office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi‑annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi‑weekly/monthly events in the office with your specific team. This is a requirement for this role.

About the team

This team provides solutions that streamline internal processes, improve implementations and deliver scalable, autonomous services across our employee facing corporate platforms. We work closely with senior leadership, solution architects, and product teams to bring LLM‑driven agents and intelligent workflows into production across a dynamic healthcare SaaS environment.

Job Summary

This role exists to bring AI‑powered automation into real‑world use across our corporate platform. It focuses on building intelligent workflows with leading enterprise AI platforms (primarily Microsoft Azure, alongside model providers such as Anthropic Claude and OpenAI) to streamline operations and enhance delivery. The position connects IT and operations with AI innovation to deliver measurable impact in a rapidly evolving environment.

Key Responsibilities

• Build and support AI agents and intelligent workflows using Microsoft Azure tools such as Azure OpenAI, AI Foundry, and Copilot Studio.
• Design and implement AI‑powered orchestration and automation for use cases such as configuration streamlining, onboarding automation, and data migration.
• Collaborate with cross‑functional teams (integration, implementation, product, support) to deliver high‑quality, scalable AI‑driven solutions.
• Develop APIs, scripts, and tools to connect LLM‑based agents — using open integration standards such as the Model Context Protocol (MCP) — with existing enterprise systems.
• Support testing, evaluation, deployment, monitoring, and continuous improvement of AI workflows in production, including output‑quality evaluation, guardrails, and responsible‑AI safeguards.
• Stay current with the AI platform roadmaps of major providers (Microsoft, Anthropic, OpenAI, Google) and emerging industry trends.
• Contribute to the evolution of our internal AI delivery model and promote AI best practices across teams.

Your Key Strengths

• Bachelor’s degree in computer science, Engineering, Information Systems, or equivalent practical experience.
• Experience building AI‑powered workflows using Azure AI Foundry, Copilot Studio and/or Now Assist.
• 3–5 years of experience in software or cloud engineering.
• Exposure to AI agent orchestration or multi‑agent systems.
• Hands‑on experience with Microsoft Azure services (Azure AI, Azure Functions, Logic Apps, Cognitive Services).
• Familiarity with retrieval‑augmented generation (RAG) or vector database integration.
• Experience working with multiple LLMs (OpenAI GPT, Azure OpenAI, Gemini), prompt engineering, and AI‑driven automation.
• Proficient in Python, C#, or JavaScript/TypeScript.
• 3‑5 years’ experience working in SaaS or enterprise environments.
• Familiar with CI/CD pipelines, Git, and cloud deployment practices.
• Understanding of healthcare data formats (HL7, FHIR) is a strong plus.
• Strong problem‑solving skills and eagerness to learn in a fast‑moving environment.

$115,000 - $130,000 a year

PointClickCare Benefits & Perks

• Benefits starting from Day 1!
• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [e-mail] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [e-mail]

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

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