Remote AI Operations Leader — Enterprise Enablement

Descartes Systems Group; Southwestern Ontario; A distancia; CAD 100.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote opportunity in Canada

Competitive compensation & benefits

Flexible work hours

Descripción de la vacante

Descartes Systems Group in Canada is seeking an Enterprise IT AI Enablement Operations Manager to lead a distributed AI services team. You will translate AI priorities into structured execution, build scalable delivery, and ensure secure, efficient operations across the globe.

The role offers a remote Canada-based work arrangement, exposure to enterprise AI initiatives, governance, budgeting, and collaboration with IT, finance and vendors to drive adoption and continuous improvement.

Formación

• 5+ years of experience in technology operations, service delivery, program or portfolio management, AI enablement, or a related Enterprise IT role.
• Hands-on experience implementing, operating, supporting, or driving adoption of enterprise AI technologies.
• Experience leading technology or AI-enabled services and managing geographically distributed teams across cultures and time zones.
• Proven ability to manage demand, priorities, delivery, risks, and dependencies across multiple initiatives.
• Working knowledge of IT service management, including incident, request, change, and continuous improvement processes.
• Experience applying AI governance, security, privacy, compliance, and technology risk requirements.
• Experience managing vendors, licensing, consumption, capacity, and budgets.
• Ability to use operational metrics, reporting, and analytics to drive performance and informed decisions.

Responsabilidades

• Lead a geographically distributed AI Enablement team and align priorities, resources, and responsibilities.
• Translate AI strategy into operational plans with clear ownership and measurable deliverables.
• Manage AI intake, prioritization, backlogs, delivery tracking, risks, dependencies, and escalations across initiatives.
• Oversee AI service operations, incident and request management, and reliable support coverage across regions.
• Manage AI licensing, consumption, capacity, budgets, in collaboration with technical teams, vendors, Finance, and Procurement.
• Embed AI governance requirements into daily operations, ensuring security, privacy, compliance, risk, and audit standards.
• Establish operational metrics and reporting across demand, delivery, adoption, service performance, capacity, risk, and cost; drive improvements.
• Partner with IT teams, business stakeholders, and vendors to promote Enterprise IT AI initiatives and adoption.

Conocimientos

AI Enablement

Team Leadership

IT Service Management

Vendor & Budget Mgmt

Governance & Compliance

Data Analytics

Communication

Project Management

Educación

University degree / college diploma / relevant certifications

Herramientas

Cloud platforms

AI tooling

Descripción del empleo

Descartes Systems Group in Canada is seeking an Enterprise IT AI Enablement Operations Manager to lead a distributed AI services team. You will translate AI priorities into structured execution, build scalable delivery, and ensure secure, efficient operations across the globe.

The role offers a remote Canada-based work arrangement, exposure to enterprise AI initiatives, governance, budgeting, and collaboration with IT, finance and vendors to drive adoption and continuous improvement.