Remote AI Operations Lead

Descartes Group; Southwestern Ontario; Remote; CAD 100,000 - 110,000; Full time

Benefits offered by this job

Remote opportunity in Canada

Competitive compensation

Great benefits

Job summary

Descartes Group seeks an AI Operations Manager to lead a globally distributed AI Enablement team, translating priorities into structured execution and scalable service delivery. You will drive adoption, governance, and continuous improvement while coordinating with IT, Finance, and vendors.

The role emphasizes strong leadership, program management, and risk-aware operations within a remote Canada context, with a focus on secure, efficient AI services and measurable outcomes.

Qualifications

• 5+ years of experience in technology operations, service delivery, program or portfolio management, AI enablement, or a related Enterprise IT role.
• Hands-on experience implementing, operating, supporting, or driving adoption of enterprise AI technologies.
• Experience leading technology or AI-enabled services and managing geographically distributed teams across cultures and time zones.
• Proven ability to manage demand, priorities, delivery, risks, and dependencies across multiple initiatives.
• Working knowledge of IT service management, including incident, request, change, and continuous improvement processes.
• Experience applying AI governance, security, privacy, compliance, and technology risk requirements.
• Experience managing vendors, licensing, consumption, capacity, and budgets.
• Ability to use operational metrics, reporting, and analytics to drive performance and informed decisions.
• University degree, college diploma, or relevant industry certifications preferred. ITIL, project/program management, cloud, security, data, or AI certifications are assets.

Responsibilities

• Lead, develop, and coordinate a geographically distributed AI Enablement team across locations and cultures.
• Translate AI strategy into clear operational plans, ownership, and measurable deliverables.
• Manage AI intake, prioritization, backlogs, delivery tracking, risks, dependencies, and escalations.
• Oversee AI service operations, incident and request management, and reliable support coverage across regions.
• Manage AI licensing, consumption, capacity, budgets, and costs in collaboration with technical teams and Finance.
• Embed AI governance requirements into daily operations, ensuring security, privacy, compliance, and risk standards.
• Establish operational metrics and reporting across demand, delivery, adoption, service performance, capacity, risk, and cost.
• Promote AI adoption through collaboration with IT teams, business stakeholders, and vendors.

Skills

Team Leadership

AI Enablement

Operations Management

IT Service Management

Vendor Management

Analytical Mindset

Cross-Cultural Collaboration

Education

University degree / equivalent

ITIL / PM / Cloud / Security / AI certifications

Job description

Descartes Group seeks an AI Operations Manager to lead a globally distributed AI Enablement team, translating priorities into structured execution and scalable service delivery. You will drive adoption, governance, and continuous improvement while coordinating with IT, Finance, and vendors.

The role emphasizes strong leadership, program management, and risk-aware operations within a remote Canada context, with a focus on secure, efficient AI services and measurable outcomes.