Remarketing Mobility Programs Specialist, Contract

Volkswagen Group Services GmbH; Pickering; On-site; CAD 57,000 - 65,000; Full time

Job summary

Volkswagen Financial Services is seeking a Remarketing Mobility Programs Specialist to support VWGoA/VGCA and VW/Audi Dealers with remarketing mobility programs. Responsibilities include package creation, account reconciliation, and title releases according to state laws and policies.

The role involves dealer calls, workflow organization, and collaboration with multiple VW/VWGoA teams to resolve inquiries. On-site, fixed-term contract, in Pickering, ON.

Qualifications

• Diploma in business management.
• Preferred: Bachelor's degree in Business.
• 2-4 years experience in automotive retail activities, preferably automotive leasing.

Responsibilities

• Setup remarketing mobility programs packages and validate terms, MSRP and buyout price.
• Process daily check requests and reconcile refunds to dealers.
• Research and resolve dealer inquiries related to remarketing mobility programs.
• Maintain and coordinate title transfer, liaise with title vendors and DMVs, and monitor state changes.

Skills

Verbal communication

Written communication

Influencing

Interpersonal skills

Team player

Self-starter

MS Office

Education

Diploma in business management

Bachelor’s degree in business (preferred)

Tools

MS Word

MS Access

MS Excel

Job description

Remarketing Mobility Programs Specialist, Contract

Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their Dealers, specializing in providing accessible mobility solutions for its Customers. The company’s offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End-of-Term vehicle disposition.

Role Description

To support the VWGoA/VGCA organization as well as VW and Audi Dealers with a high level of customer focus related to the Remarketing Mobility Programs. Responsible for the fulfillment of the remarketing mobility programs in an accurate and timely manner. These tasks include package creation, account reconciliation, and title release in accordance with all state laws and internal company policies. In addition, this position is responsible for handling incoming and outgoing dealer calls pertaining to the Remarketing Mobility Programs business and administrative tasks.

Key Responsibilities

Remarketing Mobility Program Setup

• Ensures the accurate processing of remarketing mobility programs package creation including: Validating terms, MSRP, and buyout price.
• Ensures all remarketing mobility program packages are received within the required deadline, in accordance to company guidelines.
• Audit program packages to ensure compliance and completeness upon receipt of documents.

Dealer, Brand and Field Team Support

• Processes and reconciles daily check requests to ensure accurate refunds to dealers.
• Review, research, and resolve dealer inquiries and follow-up related to Remarketing mobility programs.
• Effectively follow up on all past maturity Service Loaners to ensure satisfactory vehicle disposition while maintaining optimal asset protection.
• Act as liaison for NAR Remarketing with VW and Audi dealers, VCI/VCCI and VWGoA/VGCA Field Personnel, VW and Audi Brands, VCI Marketing, and other areas of VCI and VWGoA to support and resolve remarketing mobility program inquiries.
• Organizes daily workflow of Dealer Service Loaner processes to ensure attainment of established goals and KPI's.

Mobility Program Maintenance

• Conducts title research to ensure timely release, while utilizing all VCI/VCCI and vendor systems.
• Identify solutions to title transfer rejections received from state DMVs and resolve acting as a liaison with title vendors, service providers, DMVs, dealers, relating areas of VCI/VCCI, and VWGoA/VGCA.
• Monitor all State changes in Service Loaner vehicle titling, including electronic titling. Recommend changes to ensure efficiency, competitive advantage, and cost effectiveness.
• Research and document state sales tax guidelines applicable to the Service Loaner units.
• Oversee buy / sell process as it relates to Service Loaner units to ensure units are purchased or transferred to incoming Dealer. Proactive outreach to incoming Dealer to provide education of program.
• Supports the program Supervisor with IT related projects, such as remarketing mobility program UAT testing, upgrades, and changes.
• Assist Dealer Services Team with incoming dealer phone calls and administrative tasks, as needed.
• Advise and support other areas of NAR Remarketing as they may relate to area of responsibility and/or incumbent's knowledge and experience.
• Participate in the performance of other duties and projects as assigned by the Supervisor.

Qualifications

Education

• Diploma in business management
• Preferred: Bachelors Degree in Business

Experience

• 2-4 years experience in automotive retail activities, preferably automotive leasing
• Preferred: 2-4 years professional customer and/or dealer contact experience, specifically service loaner process management.

Skills

• Strong Verbal and Written Communications skills- Excellent listening skills and articulation
• Influencing and negotiation skills
• Strong interpersonal skills
• Positive attitude and team player
• Highly motivated, able to work independently with minimal direction; self-starter
• Exceptional computer skills

Specialized Skills:

• Strong analytical and sound business skills to balance dealer satisfaction, education, and guidelines and practices
• Responsible for building and maintaining relationships with VW and Audi dealers, VCI/VCCI and VWGoA/VGCA Field Personnel, VW and Audi Brands
• Strong interpersonal and team building skills
• Organized approach to work and meeting deadlines, proactive, highly adaptable to changing priorities, able to formulate and support own ideas, yet be open to alternatives & able to work independent of direct supervision
• Proven written & verbal communication skills
• Proven ability to exercise independent judgment and function in highly ambiguous situations
• Accurate data entry along with strong MS Office (Word, Access and Excel) skills.

Role Classification: Fully On-Site. Internal Grade: Grade 5

Salary range is dependent on factors such as industry-based experience, skills, training, credentials, and other qualifications.The salary range for this role is $57,000 - $65,000. Actual pay may vary based on experience, education, and internal compensation practices.

This posting represents an existing vacancy that we are actively seeking to fill.

All applications are thoroughly reviewed by our recruitment team, and no artificial intelligence or automated technologies are utilized in the screening process.

Volkswagen Financial Services is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability or any other characteristic protected by federal, or local laws. Volkswagen Financial Services is committed to accommodating applicants and employees with disabilities. Should you require accommodation during the recruitment and selection process, please advise in advance.

Only shortlisted candidates will be contacted.

Job ID: 30085

Company: VW Credit Canada, Inc.

Location: Pickering, ON, CA, L1V 0C4

Department: Financial Services and Insurances

Working Model: Full-time

Contract Type: Fixed-term

Remote Working: According to company policy

Posting Date: Sep 2, 2026

Volkswagen Financial Services - The key to mobility

As the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, Volkswagen Financial Services (VWFS) offers a wide range of leasing, retail financing and protection plans expertly tailored to meet the needs of our customers. Additionally, we provide commercial financing products to Audi, Ducati, and Volkswagen Dealers.

VWFS is seeking individuals from diverse professional backgrounds who can bring fresh perspectives and ideas to help us drive forward in the ever-evolving financial and mobility services industry. As we continue to grow, we are excited to welcome talent from a variety of professional backgrounds to join our team. We believe in the power of diversity and inclusion, as it fuels creativity, fosters innovation, and strengthens our ability to serve our customers better. Are you a forward-thinker, a problem-solver, or an innovator? This is an opportunity to be part of a dynamic team that values diversity, creativity, and collaboration.