Relief Crisis Counsellor

Huronia Transition Homes; Midland; On-site; CAD 33,000 - 47,000; Full time

Job summary

Huronia Transition Homes in Midland is seeking a Relief Crisis Counsellor to provide immediate crisis support to women who have experienced domestic violence, in-person or by phone. The role emphasizes trauma-informed care within an intersectional feminist framework and harm reduction approach.

You will collaborate with a multidisciplinary team, maintain precise records, and connect clients with housing, social services, medical resources, and justice support while prioritizing safety and

Qualifications

• Post-secondary degree/diploma in a relevant field (BSW/MSW preferred).
• Certification in First Aid/CPR and WHMIS.
• Knowledge of violence against women frameworks, anti-racist/anti-oppressive practices, and harm reduction.
• Experience in crisis counselling and a solid understanding of community resources.
• Strong problem-solving, organizational, and communication skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office; bilingualism (English/French) preferred.

Responsibilities

• Provide telephone and in-person crisis counselling in English and/or French.
• Offer emotional support, grounding, safety planning, practical assistance, and referrals.
• Complete assessments and intakes while fostering a safe and supportive environment.
• Work collaboratively to empower women and ensure their safety.
• Maintain accurate records, including shift logs, intakes, and service delivery sheets.
• Support program planning, evaluation, and administrative processes.
• Connect women with resources such as housing, social assistance, medical services, and justice systems.
• Advocate for and assist women in developing self-advocacy strategies.
• Actively participate in meetings, training, and agency initiatives.

Skills

Crisis counselling

Trauma-informed approach

Bilingual English/French

Strong communication

Record-keeping and documentation

Independent and team work

Education

BSW/MSW preferred

Tools

Microsoft Office

Job description

Relief Crisis Counsellor

Huronia Transition Homes is a non-profit organization working to end violence against women. We operate four primary programs, including La Maison Rosewood Shelter, a woman-centred organization that provides support to women fleeing violence or experiencing homelessness. We are committed to providing services within an intersectional feminist and harm reduction integrated environment.

Job Summary

The Relief Crisis Counsellor will provide immediate and responsive crisis counselling, both in-person and by telephone, to women who have experienced domestic violence. The role integrates an intersectional feminist framework and harm reduction philosophy to deliver trauma-informed support and advocacy.

Key Responsibilities

Service Delivery

• Provide telephone and in-person crisis counselling in English and/or French.


• Offer emotional support, grounding, safety planning, practical assistance, and referrals.


• Complete assessments and intakes while fostering a safe and supportive environment.


• Work collaboratively to empower women and ensure their safety.

Program Administration

• Maintain accurate records, including shift logs, intakes, and service delivery sheets.


• Support program planning, evaluation, and administrative processes.

Community Liaison & Advocacy

• Connect women with resources such as housing, social assistance, medical services, and justice systems.


• Advocate for and assist women in developing self-advocacy strategies.

Team Collaboration

• Actively participate in meetings, training, and agency initiatives.


• Promote a healthy and respectful workplace and open communication.

Qualifications

• Post-secondary degree/diploma in a relevant field (BSW/MSW preferred) with 3-5 years of related experience.


• Certification in First Aid/CPR and WHMIS.


• Knowledge of violence against women frameworks, anti-racist/anti-oppressive practices, and harm reduction.


• Experience in crisis counselling and a solid understanding of community resources.


• Strong problem-solving, organizational, and communication skills.


• Ability to work independently and as part of a team.


• Proficiency in Microsoft Office; bilingualism (English/French) preferred.

Working Conditions

• Flexible availability,including nights,evenings and weekends.


• A reliable vehicle, valid driver's license, and insurance are required.

Core Competencies

• Teamwork, service delivery, judgment, adaptability, communication, and achieving results.


• Commitment to intersectional feminism and harm reduction practices.

In keeping with our commitment to represent all our communities, indigenous women, francophone women, queer-identified and racialized women are especially encouraged to apply.

Compensation: $28.90 per hour.

AI disclosure: We do not use artificial intelligence or automated decision-making tools at any stage of the candidate screening, evaluation, or selection process. All hiring decisions are made by human reviewers.

Vacancy status: This is an existing position and a current active vacancy.