Part-Time Residential Client Advocate

Mission Services of Hamilton; Hamilton; Sur place; CAD 27 000 - 38 000; Temps partiel

Résumé du poste

Mission Services of Hamilton is seeking a part-time Residential Client Advocate to support women-identified individuals in a shelter setting. This role emphasizes trauma-informed, anti-racism/anti-oppression practices and self-determination of residents.

The position requires a minimum Social Service Work diploma (degree preferred), two+ years' experience in violence or homelessness services, and flexibility for day/evening shifts. Wage is $23.42/hour.

Qualifications

• Diploma in Social Service Work is required; degree in Social Work preferred.
• Minimum two years of experience in gender-based violence, homelessness or related social services.
• Experience with trauma-informed care and anti-oppression approaches.
• French language is an asset.

Responsabilités

• Provide direct service to women and dependents, including safety planning and housing information.
• Engage with residents in the shelter and support groups on site.
• Maintain records using case management software and log books.
• Support training of students and volunteers and collaborate with community partners.

Connaissances

Trauma-informed

Anti racism

Client-centered

Crisis intervention

Formation

Diploma in Social Service Work

Degree in Social Work

Description du poste

Hamilton, ON, CA

JOB POSTING

Violence Against Women’s Services

Residential Client Advocate

Part-Time, Contract - Ends August 24, 2027

Must Have Flexible Availability

1 Position

(Bargaining Unit Position as per Collective Agreement)

Wage: $23.42 Per Hour

POSITION SUMMARY:

The Residential Client Advocate will use a client-centered approach to support women-identified individuals and their dependents who are experiencing abuse and/or homelessness while offering a safe space for individuals residing in the Women’s Shelter during this process. The Residential Client Advocate will provide service from a trauma-informed, anti racism anti oppression lens, while respecting each woman’s self-determination and personal decision making.

KEY RESPONSIBILITIES:

• Provide direct service to women and their dependents, including but not limited to, conducting safety planning and risk management, completing assessments and admits, offering housing information and completing housing applications, offering referrals, participating in conflict resolution and offering crisis intervention by phone and through web and text-based service
• Engage with service users in all areas of the women’s shelter
• Participate in developing and delivering on site groups and activities for women
• Ensure the overall management, safety and security of the women’s shelter is maintained
• Keep systematic records using automated case management software and in-house tools such as log books and report templates
• Assist in the training and supervision of students and volunteers within the Violence Against Women’s Services Department
• Understand and follow protocols with community partners such as Hamilton Police Services, Children’s Aid Society and School board
• Participate in regularly scheduled staff meetings and training
• Work safely, identify any health and safety concerns and report to management, and follow Mission Services workplace health and safety policies and procedures at all times
• Ensure that service users have access to participate in barrier-free services, assist and empower each service user to become more independent
• Adhere to a strict confidentiality policy
• Other duties as required to ensure the continuation of service to residents

QUALIFICATIONS:

Successful candidates will hold at minimum a diploma in Social Service Work,

Degree in Social Work, is preferred

• Minimum two (2) years of work experience in fields of gender-based violence, child abuse, mental health, concurrent disorders, counselling and other social services supporting vulnerable women; two- four (2-4) years of experience is preferred
• Demonstrated understanding of gender-based violence, child abuse, mental health disorders, addiction, poverty and homelessness
• Demonstrated understanding of working from an intersectional feminist lens
• Demonstrated ability to provide person-centered, trauma-informed and anti racism anti oppression services and supports to women and children with diverse experiences and identities
• Excellent counselling, crisis intervention, organizational and interpersonal skills
• Ability to work under pressure and in crisis situations
• Confident decision maker and enthusiastic team player
• Committed to upholding the organization’s mission, values and standards
• Fluency in French is an asset

HOURS OF WORK:

• Varies with shift availability
• Must be available to work day, afternoon, night and weekend shifts
• Must have flexible availability

REQUIREMENTS:

• Two-Step Tuberculosis Skin Test

At Mission Services of Hamilton, we value diversity in our employees, and we work from an anti-racism/anti-oppression framework and strive for equity and inclusion.

We strive to foster an organization that reflects the diversity of the community we serve and welcome applications

from all qualified candidates. We encourage applications from individuals from underserved and underrepresented

cultural and racial communities, from First Nations Inuit and Metis communities, Two-Spirit, LGBTQIA+

communities, people living with disabilities, and those with lived experience of abuse, food insecurity, homelessness,

mental health difficulties and addictions.

Mission Services is also committed to developing an inclusive, barrier-free selection process and work environment.

We thank all applicants, however, only those candidates selected for an interview will be contacted. If contacted,

please advise us if you require any accommodation measures to ensure you will be interviewed in a fair and

equitable manner. Information received relating to accommodation requests will be treated with confidentiality.

We are committed to a fair and transparent hiring process.

While our recruitment system may use AI-assisted tools to help screen applications, final decisions are made by our recruitment team, and all applications receive human review.