Relationship Manager/Senior Relationship Manager

meridian; London; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Flexible benefits

Medical & Dental

RRSP matching

Tuition reimbursement

Career path

Job summary

Robertson Electric Wholesale, a leading electrical distributor and member of the Sonepar Group, seeks an Operations Manager to run day-to-day Warehouse, Counter, and Inside Sales activities in Canada. You will drive performance, profitability, and efficiency across departments while maintaining strong customer relationships and adherence to safety standards.

The role requires 3+ years in wholesale distribution operations, excellent organizational and communication skills, and the ability to

Qualifications

• Experience in the electrical wholesale distribution industry.
• 3+ years’ experience managing wholesale distribution operations.
• Excellent organizational, prioritization and time management skills.
• Excellent written and verbal communication skills.
• Ability to coordinate staff and organize work schedules.

Responsibilities

• Oversees day-to-day operations of Warehouse, Counter and Order Desk (Inside Sales).
• Manage customer relationships and meet expectations.
• Oversee customer service functions of the Order Desk and Counter staff.
• Maintain facility, equipment, inventory and tooling in safe/efficient condition.
• Ensure safe operation of material handling equipment and compliance with laws.
• Maintain stock levels and notify Purchasing of obsolete/slow-moving stock.
• Lead staff and promote harmony with other departments.
• Conduct yearly performance reviews.
• Maintain confidentiality of company records.

Skills

Electrical distribution experience

Operations management

Organizational skills

Communication skills

Staff scheduling

Tools

Microsoft Office

Inventory systems

Job description

Robertson Electric Wholesale is a highly regarded Electrical Distributor in Canada. Robertson has demonstrated steady and secure growth since many years, proving to be a dominant player in the industries we serve. With numerous branches across Canada and secure business plans for further growth and expansion, Robertson is seeking talented individuals to join our dynamic Company and be part of our continued success.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 6 locally managed electrical and industrial distributors and have over 110 locations with coverage in 9 provinces.

What’s In It For You?

• You will be joining a market leader with over 40 years of experience to help you elevate your potential.
• You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
• A chance to get involved in the forever growing electrical industry.
• We house the largest inventory to better service our customers and deliver on sales commitments.
• An opportunity for career development across many business departments within our organization.

Scope of the Position

The Operations Manager is responsible for managing day to day operations of Warehouse as well as Counter and Order Desk (Inside Sales). The Operations Manager is also responsible for ensuring and improving the performance, productivity, efficiency, and profitability of departmental and organizational operations through the provision of effective methods and strategies.

Major Responsibilities

• Oversees day to day operations of Warehouse, Counter and Order Desk (Inside Sales) approximately 10 people.
• Manage Customer relationships by understanding expectations and working consistently to achieve them
• Overseeing customer service functions of the Order Desk (Inside Sales) and Counter associates, approximately 4 people.
• Maintain facility, equipment, inventory, support equipment and tooling in a safe and efficient manner.
• Ensures the efficient and safe operation of all material handling equipment to ensure compliance with Federal Legislation & Provincial.
• Maintain stock levels and notifies the Purchasing Department of obsolete or slow moving stock for disposal
• Oversees the staff and ensures stock is rotate carefully and efficiently.
• Maintain a neat and efficient operation within the budgetary limits set by management and promote a harmonious relationship between those employees supervised by the Warehouse Manager and others of the company.
• Conduct yearly reviews.
• Maintain confidentiality of company records.
• New duties may be added to this description with proper explanation at any time.

Skills and Qualifications

• Experience working in the electrical industry
• 3+ years’ experience managing wholesale distribution operations
• Excellent organizational, prioritization and time management skills
• Excellent communication skills, both written and verbal
• Ability to operate under time pressure, co-ordinate staff and organize work schedules
• A high level of motivation, self-management, and effective interpersonal skills
• Intermediate computer skills and knowledge: Familiar with Microsoft office and inventory systems.
• Good housekeeping habits
• Interviewing experience and evaluation experience
• Excellent record keeping, accuracy and timeliness.

We offer a competitive salary, plus a full set of benefits, including:

• Flexible benefits program allowing you to choose from options that best fit you and your dependents' needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
• Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
• Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.

Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos.

Today, Sonepar is the leading distributor of energy-efficient products, pioneering the energy transition and making sustainability a priority. At Sonepar, we firmly believe that every action is crucial in safeguarding the environment, driving our commitment to a more sustainable future. We have accelerated our own transition to efficient generation and use of electrical energy across our business and champion the innovation of sustainable solutions in the market.

This commitment is tangible in our detailed Global CSR report, to learn more please visit .

Sonepar has been recognized as a Diversity Leader by the Financial Times' 2024 Diversity Leaders ranking and was awarded GEEIS Certification in 2022. We are proud to be an equal opportunity employer, welcoming submissions from all candidates. We believe in creating a work environment where everyone can feel safe, use their voice, and know that they belong. Diversity and Inclusion (D&I) is a central focus of our global, strategic impact plan. We value diversity and inclusion in the workplace because it allows us to better meet the needs of the communities we serve. It helps us foster greater creativity, breadth of experience, and it’s essential to our success as an organization. All qualified individuals, regardless of race, ethnic or national origin, colour, religion, sex, sexual orientation, age, marital status, neurodiversity, disability status, gender identity, veteran status or any other aspect which makes them unique are encouraged to apply.

For more information about our Inclusion and Diversity initiatives, please visit .

Sonepar is an equal opportunity employer and welcomes submissions from all candidates. Accommodation is available to all applicants upon request. If selected for an interview, please advise the Sonepar representative of your accommodation needs at that time. We will work with all applicants to accommodate their accessibility needs.