Relationship Manager IV

First Merchants Brand; Grand Rapids; On-site; CAD 132,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k

Vacation/Sick Time

Paid Holidays

Tuition Reimbursement

Additional Benefits

Job summary

First Merchants Bank is seeking a Relationship Manager IV to drive commercial sales and relationship management. You will grow market share, broaden revenue mix, retain customers and manage portfolios.

Responsibilities include developing new relationships, cross-selling, credit assessments, and leading teams as needed while ensuring compliance with terms and delivering exceptional customer service.

Qualifications

• Bachelor's degree in business or related field, or equivalent education/experience.
• Minimum of ten years of commercial banking experience.
• Proven ability to grow market share and manage portfolios.

Responsibilities

• Implement an aggressive sales and marketing strategy to develop new and existing relationships.
• Identify and develop prospects into significant new relationships with yearly income goals.
• Cross-sell opportunities and extend credit within assigned limits to commercial customers.
• Provide leadership, mentor staff, and support employee development.
• Monitor loans and customer credit to ensure terms are met and assess collateral.

Skills

Relationship management

Sales

Credit analysis

Leadership

Customer service

Education

Bachelor's degree in business or related field

Associate degree + 2 years related work/military experience

4 years of related work/military experience

Job description

Job Category: Relationship Management/Sales

Requisition Number: RELAT012863

• Posted : September 10, 2026
• Full-Time

Locations

Showing 1 location

Grand Rapids
Grand Rapids, MI 49506, USA

Description

First Merchants Bank is seeking a Relationship Manager IV. This position will effectively carry out the Commercial Sales and Relationship Management process by growing market share, broadening revenue mix, retaining customers and managing portfolios.

As part of this role, you will:

• Implement an aggressive sales and marketing strategy to develop new and existing relationships.
• Identify and develop prospects into significant new relationships with yearly goals for income production.
• Aggressive sales call plan which aligns with established goals.
• Cross sell opportunities.
• Ensure bank reporting tool is utilized for reporting progress.
• Provide exceptional customer service; be responsive, knowledgeable and exceed customer expectations.
• Continually monitor current loans and customer’s credit profile to ensure complete conformity with terms.
  
  • Ensure current credit and financial information is obtained as needed and/or that collateral is adequate.
  • Review financials with customers and provide expert advice as necessary.
  • Direct accountability for loss prevention; determine necessary action to be taken on all loans, includes resolving marginal and delinquent loans.
  • Remain cognizant of developing trends.
• Extend credit within assigned limits to commercial customers.
  
  • Interview applicants and obtain information concerning their business needs, abilities and earnings, and assess credit risk.
  • Obtain and analyze pertinent financial data or appraise the adequacy of collateral pledged.
  • Review, validate and/or approve letters of credit.
• Support employee development and training, counsel, motivate, coach, mentor and provide leadership.
• Position may supervise others while retaining direct production goals.

To be successful in this position, we require the following:

• Bachelor's degree in business or related field OR associate degree/two (2) years of college + two (2) years of related work/military experience OR four (4) years of related work/military experience (plus any additional required experience list below).
• A minimum of ten (10) years of commercial banking experience.

First Merchants offers the following:

• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Tuition Reimbursement
• Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.