Regulatory Investigations Specialist

College of Nurses of Ontario; Toronto; On-site; CAD 108,000 - 130,000; Full time

Job summary

College of Nurses of Ontario seeks an Investigator to manage intake of complaints, assess risk to the public, and conduct investigations into professional misconduct and incapacity. You will perform health inquiries and explain CNO processes to the public and registrants.

The role includes presenting matters to the ICRC for decision, applying right-touch principles, and collaborating with team leads across Investigations A and B in Toronto and beyond.

Qualifications

• Education and Experience: Completion of a university degree in a regulated health field (e.g., BScN, MSW, MScPT, MScOT) or relevant discipline such as law or risk management
• 3–5 years of relevant work experience in investigations, risk management, professional regulation, dispute resolution, or health care
• Knowledge of Regulated Health Professions Act, 1991 and related legislation

Responsibilities

• Carries out the intake of complaints and reports by assessing and analyzing information for risk to the public in accordance with right-touch and risk-based principles; conducts early resolution processes
• Conducts investigations regarding complaints and/or reports of professional misconduct and incompetence
• Conducts health inquiries regarding the capacity of nurses to practice safely
• Explains the College of Nurses of Ontario’s (CNO) professional conduct processes to members of the public, registrants, and system partners
• Presents matters before the Inquiries, Complaints and Reports Committee (ICRC) for decision

Skills

Intake of complaints

Investigations

Risk assessment

Effective communication

Planning and organizing

Education

University degree in health field

Job description

College of Nurses of Ontario seeks an Investigator to manage intake of complaints, assess risk to the public, and conduct investigations into professional misconduct and incapacity. You will perform health inquiries and explain CNO processes to the public and registrants.

The role includes presenting matters to the ICRC for decision, applying right-touch principles, and collaborating with team leads across Investigations A and B in Toronto and beyond.