Cemetery Services Clerk - 6 Months, Full-Time Contract

Mount Pleasant Group; Toronto; On-site; CAD 36,244 - 38,751; Full time

Job summary

A not-for-profit organization in Toronto is seeking a Cemetery Services Clerk to provide compassionate client support and perform various office administration duties. The role requires a college diploma and offers a full-time contract for 6 months. Key responsibilities include engaging with families, processing memorial orders, and managing supplies. Ideal candidates demonstrate strong communication and organizational skills with a focus on customer service excellence.

Qualifications

• At least a two-year college diploma or equivalent combination of experience.
• Valid Ontario 'G' Driver’s Licence and clean Driver’s Abstract required.
• Knowledge of death care industry is an asset.

Responsibilities

• Engage with families, offering compassionate support during times of loss.
• Process memorial orders and manage related documentation.
• Create and process purchase orders for supplies.

Skills

Compassionate communication

Customer service excellence

Attention to detail

Interpersonal skills

Problem solving

Organizational skills

Education

College diploma in Business or Office Administration

Tools

MS Excel

MS Word

MS Outlook

Job description

Terms of Employment: 6 Months, Full-Time Contract

Location: Mount Pleasant Cemetery

Employment Address: 375 Mount Pleasant Rd., Toronto, ON M4T 2V8

Hours of Work:

• Week 1: Monday to Thursday
• Week 2: Monday to Saturday
• 8:00 am to 4:30 pm

Vacancy: 1

Hiring Range:\$26.31 to \$28.13

About Mount Pleasant Group:

Mount Pleasant Group (MPG) is a not-for-profit organization that has been dedicated to serving families in the Greater Toronto Area since 1826. MPG comprises of two affiliated entities: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS). Together, they deliver comprehensive death care services with compassion and professionalism. MPGC owns and operates ten cemeteries and four crematoriums across the GTA, while CMS provides funeral services at nine locations, including funeral centres within MPGC cemeteries and standalone facilities known as The Simple Alternative. As a trusted community partner and environmental steward, MPG is committed to innovation, leveraging new trends and advancements in technology while upholding our long-standing values. Our team takes pride in the meaningful work we do every day, helping families navigate life's most challenging moments with care and respect.

Our Vision:A world where dignified, inclusive, innovative and trustworthy death-related planning and care are accessible to everyone.

Our Mission:MPG will serve the diverse clients and communities of yesterday, today and tomorrow with excellence and compassion to meet all their death care needs.

At Mount Pleasant Group, we believe our strength lies in the passion and diversity of our people, and we deeply value the unique skills, perspectives, and experiences each individual brings to our team. We are committed to fostering an environment where everyone feels respected, supported, and empowered to be their authentic selves. By embracing inclusivity, we aim to build a workforce that collaborates meaningfully and reflects the richly diverse communities we are privileged to serve. We encourage individuals of all backgrounds, experiences, and identities, including those from underrepresented groups, to apply and join us in advancing our commitment to diversity, equity, and inclusion.

About the Position:

We are looking for a Cemetery Services Clerk to join our team at Mount Pleasant Cemetery.

The successful candidate will be required to:

Client Support & Engagement

• Engage with families in-person, via phone, or digitally, offering clear, compassionate, and informative assistance regarding service requests, grave lookups, inquiries, or general support.
• Offer empathetic and culturally sensitive support to families during times of loss, being responsive to diverse needs, values, and traditions.
• Provide flexible backup support to the reception team, ensuring a consistent, warm, and welcoming presence during high-traffic periods.
• Attend graveside interments as requested, offering guidance and compassionate support to families.
• Process memorial orders, including creating documents, receipts, invoices, foundation orders, and setting orders.
• Manage tracking and dealer approvals for all memorial orders.
• Finalize arrangements, interment rights and records documents, such as transfers and allocations, ensuring accuracy and completeness.
• Scan, index, and maintain all relevant documents, following the organization’s document retention policies to ensure proper handling, storage, and confidentiality of sensitive materials.

Cemetery Office Administration & Inventory Management

• Create and process purchase orders for various supplies and services.
• Monitor stock levels of collateral materials, cremation urns, wreaths, and other office supplies coordinating timely replenishment to support smooth day-to-day operations.
• Track temporary bronze markers and temporary wooden memorials, ensuring proper record maintenance and timely removal.
• Process client payments, generate receipts, and prepare invoices with attention to detail and accuracy to support smooth financial transactions.
• Reconcile daily transactions, prepare bank deposits, and generate various financial and operational reports, such as prepaid accounts paid-in-full reports and utilized prepaid reports, ensuring transparency and accountability in all financial matters.
• Maintain, update, and track accounts receivable files to ensure that client records are accurate and that payments are processed in a timely manner.
• Reconcile petty cash and coordinate banking tasks, such as deposits and withdrawal.
• Manage incoming and outgoing mail, including processing through the mail machine and coordinating delivery or pick-up.
• Communicate updates and follow-ups with the Manager, Cemetery Services, and team members regarding tasks or concerns.

Other

• Additional duties as assigned that fall within the scope of the role as assigned by the Assistant Manager/Manager, Cemetery Services.

Qualifications:

• At least a two (2) year college diploma or higher in Business, Office Administration or other related disciplines; or equivalent combination of work experience, training and education.
• A valid Ontario “G” Driver’s Licence and a clean Driver’s Abstract.
• The successful applicant must obtain a Sales Representative Licence upon hire.
• Working knowledge of the death care industry would be considered an asset (funeral home, cemetery, hospice, palliative care setting).
• Compassionate and professional communication skills with the ability to provide a comforting tone when interacting with families.
• Strong commitment to customer service excellence, with a focus on continuous improvement.
• High attention to detail and accuracy in all tasks.
• Excellent interpersonal, communication, problem solving and organization skills with the ability to collaborate effectively as a team player.
• Demonstrated professional work ethic.
• Proven ability to manage multiple tasks efficiently in a dynamic and fast-paced office environment.
• Understanding and knowledge of clerical responsibilities (answering phone calls, records and documents filing, ordering materials).
• Intermediate proficiency of Windows and MS Excel, Word, and Outlook.

Transparency in Our Hiring Process:Mount Pleasant Group’s recruitment process may utilize artificial intelligence (AI) tools to assist in the initial screening and matching of applications to job requirements. These tools are designed to support efficiency and consistency in reviewing applications. All hiring decisions are made by our recruitment team, in conjunction with the respective hiring manager. If you have questions regarding this process or require an alternative review method, please contact us.

The Mount Pleasant Group is committed to providing equitable opportunities to all applicants and strives to ensure a barrier‑free selection process. If you require accommodation during the recruitment and selection process, please send us an email with your accommodation needs at [e-mail], quoting the job requisition ID # and the job title. Any information received related to accommodation will be addressed confidentially.

Deadline: April 3, 2026

Employees must apply through the Internal Career Centre in ADP.