Regular Full-Time Service Advisor

BCAA; Burnaby; On-site; CAD 43,000 - 53,000; Full time

Benefits offered by this job

Flexible benefits

Pension plan

Paid time off

Member discounts

Job summary

BCAA in Burnaby is seeking a Service Advisor to greet customers, assess needs, and promote insurance products and memberships. You will collaborate with underwriting to tailor coverage and contribute to a high-quality customer experience.

The role emphasizes licensing, ongoing training, and maintaining regulatory requirements while delivering top-tier service to BC households. A competitive package accompanies base pay and benefits.

Qualifications

• Minimum two years in sales and service roles.
• Licensed Level 1 Insurance or commitment to secure within 45 days.
• Limited history of Errors & Omissions and in good standing with the Insurance Council of BC.
• Comfortable using technology, including MS Office.

Responsibilities

• Greet customers in person and over the phone to promote insurance products and services.
• Collaborate with support teams and underwriting to recommend right coverage.
• Identify cost-saving opportunities for customers’ life events.
• Provide exceptional customer service and meet sales goals.
• Pursue training to become an Insurance Advisor and maintain licensing requirements.

Skills

Insurance license L1

MS Office proficiency

Customer service mindset

Sales oriented

Education

Insurance training or certification

Tools

Insurance systems

Job description

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward. We are currently hiring a Service Advisor based in our Burnaby (Canada Way) Service Location! As a Service Advisor, you’ll be one of the first people our customers meet when they’re seeking advice to protect their homes, travel the world, and ensure they’re safe on BC’s roads. You’ll meet their needs by recommending memberships or travel and auto insurance. Being a Service Advisor is your first step towards a rewarding career with BCAA. Your enthusiasm for creating signature customer experiences shines through each interaction, building loyal, long‑lasting relationships that enable BCAA to be one of the most trusted organizations in British Columbia.

Who you are

• A life‑long learner! You’re open to learning new concepts and new ways of working. On‑the‑job training is available, with support from a network of leaders and colleagues.
• A problem solver who loves a challenge.
• Organized yet flexible, you thrive in a workplace where no two days are the same.
• You work well under pressure.
• You can balance multiple priorities while keeping calm and polite in a fast‑paced environment.
• A teammate who loves helping others and contributing to your community. Making a difference in someone’s day makes your day too!

During a typical day, you will

• Greet our customers in person and over the phone to promote BCAA insurance products and services to best fit their lives, including new memberships, travel insurance, ICBC and optional auto insurance.
• Collaborate with BCAA Support Teams and Underwriting to recommend the right coverage for our customers.
• Identify cost‑saving opportunities to support our customers’ life events and future needs.
• Work together with team members to provide exceptional customer service and meet sales goals.
• Increase your industry knowledge and expertise towards becoming an Insurance Advisor. You’ll participate in BCAA’s training courses, maintain your annual licensing requirements, and keep up to date with the latest products and service offerings in a supportive environment.

What you bring

• At least two years’ experience in a sales and service environment Level 1 Insurance license (or a commitment to secure your license within your first 45 days through BCAA). BCAA will provide time and cover the cost.
• Completion of Autoplan Essentials (or a commitment to complete within your first three months through BCAA.) BCAA will provide time and cover the cost.
• Limited history of Errors & Omissions and in good standing with the Insurance Council of BC.
• Comfortable using technology, including working knowledge of MS Office (Word, Excel, PowerPoint, Outlook).

Bonus qualifications

• CAIB certification, knowledge of ICBC systems, and ability to speak other languages aside from English.

By applying for this position, I am giving BCAA my consent to disclose personal and employee information collected, received, compiled or relied upon in the administration of this job selection to the Canadian Office and Professional Employees Union, Local 378, in the event that a job selection grievance is initiated. This consent is provided pursuant to the B.C. Personal Information and Protection Act and is intended only for the purpose of providing disclosure for the handling of a grievance arising from this position.

The salary range for this position is $42,516.72 to $53,145.96 and is determined via job‑related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 21.5%.

What we offer

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
• Career and personal development to help you grow and reach your goals.
• Incentives that recognize team and individual sales and performance.
• Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
• A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long‑standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact [e-mail]. Together, Let’s Move BC Forward BCAA serves 1 in 3 BC households with industry‑leading protection and mobility solutions, including BCAA Home, Car and Travel Insurance, Evo Car Share, Roadside Assistance and full auto repair at BCAA's Auto Service Centres across the province. BCAA also has a long history of keeping our roads safe and giving back in ways that improve the lives of British Columbians and communities throughout our province. At BCAA, we are a purpose led organization, where we maximize Member value while passionately supporting our team members, our communities, and our planet. Our Vision is to be the most trusted organization in British Columbia, absolutely famous for doing the right thing. We bring peace‑of‑mind to our Members so they can enjoy life more. Our amazing service creates uniquely memorable experiences and ignite unparalleled loyalty. We have been awarded top employer status for several years in a row as one of the best places to work for those who value integrity, teamwork and sustainability. Each of us grows personally and professionally by doing engaging work with inspiring colleagues.